Customer Service Advisor

Customer Service Advisor

£27,334 per annum

37 hours per week, agile working, excellent work life balance

Linc Head Office, Newport Road, Cardiff, CF24 1GG

The opportunity:

Do you love to talk and listen? Can you provide outstanding customer service, housing and repair advice in a fast-paced environment? If so, we may have just the job for you.

Our friendly customer contact team are on the hunt for a new colleague. Linc is a housing association with a big ambition. We want to create an environment where everyone flourishes.

As our Customer Services Advisor you'll be providing super service to our customers on the phone or digitally, as our first point of contact, as well as providing vital administration support to our housing teams to allow them to provide brilliant services across 10 local authority areas.

There couldn't be a better time to join us at Linc, as we transform our services through our creative modernisation programme. We are a growing business, so there are lots of opportunities to develop a career in housing with us.

What we need from you:

• A passion for delivering great customer service - our customers are at the heart of everything we do. We are looking for someone who can go above and beyond to meet and exceed the needs of our tenants and customers.
• A positive, can-do attitude. You'll need to be warm, friendly, and our values will sing to you which are to be passionate, ambitious and respectful.
• You will need to be able to work with a variety of IT systems, communicate well, and enjoy working as part of a busy team.
• We'd love to recruit a Welsh speaking colleague to this post; however, this is not an essential, and don't let that put you off applying.

What we will offer in return:

• Wellbeing support
• Dedicated learning and development team
• Free DBS & parking onsite
• 26 days annual leave per year plus 8 bank holidays
• Excellent work life balance
• Agile working
• Perkbox discounts

What's it like to work at Linc?

Linc are passionate, ambitious, and respectful. We take pride in everything we do; we are creating a happier, healthier Wales.

We are creating an environment for people to flourish; we offer training, support, and career opportunities.

We offer great work life balance, competitive salaries, excellent benefits, wellbeing support and much more!

Our customers are at the heart of everything we do, so in one word - working at Linc is rewarding.

What's next?

Please click apply and complete our short application.The advert will close at 23:45 on Monday 8th December 2024.We reserve the right to close the advert before this date once we are in receipt of sufficient applications.

Before you go…

In trying to make our workforce more diverse, we adopt a Positive Action Rule to people from ethnic minority groups. This means that if you meet the selection criteria in the job advert and are from an ethnic minority community, you will be offered an interview, if you give consent for this rule to be applied to your application.

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