Customer First Specialist

Location: Milton Keynes, UK
Employment Type: Full-Time, Office-Based (Monday to Friday, No Weekends)

Salary: £24,000£27,500 per annum, depending on experience
Benefits: 25 days Holiday plus bank holidays. Death in Service, company pension scheme, private medical insurance, training and progression opportunities.

About Us

We are a leading supplier of Industrial Bakery Equipment, supported by a highly motivated Customer First Team. Our team collaborates closely with customers across the UK and Irish bread markets, providing spare parts and engineering solutions tailored to their needs. Operating from a newly refurbished office in Milton Keynes, we want a proactive person to join our supportive and collaborative team. Working closely with Jemma, our Parts and Logistics Manager, and the finance team, you will help drive sales growth and manage stock operations. This role is fully office-based, with no remote working.

Key Responsibilities

• Sales & Customer Engagement: Handle enquiries, prepare and follow up on quotations, close sales, and meet targets. Confidence and professionalism on the telephone are essential, as is the ability to recognise and seize upselling opportunities during customer interactions via phone or email.
• Warehouse & Stock Support: You will maintain our newly refurbished, professional store area. While most of your workload will focus on sales and customer engagement, youll also support order handling, ensuring stock is picked, packed, and shipped accurately and efficiently. This aspect of the role contributes to our commitment to exceptional customer service in a modern and organised environment.
• Coordination: Collaborate as part of a focused, supportive team, working respectfully and professionally with colleagues in the UK, Netherlands, Italy, and Germany, even in high-pressure situations. The role requires a strong sense of teamwork and clear, productive communication.
• Documentation: Maintain accurate records and inventory using Microsoft Office.

Qualifications

• Sales or customer support experience (preferred but optional).
• Outstanding telephone confidence and professionalism, with proven upselling skills.
• Proficiency in Microsoft Excel and Word.
• Strong communication and organisational skills.
• Positive, results-driven attitude with attention to detail.

What We Offer

• A collaborative and inclusive team environment where everyones contributions are valued.
• Professional development opportunities to grow alongside our expanding business.
• A full-time role with no weekend work, ideal for maintaining a work-life balance.
• Supportive workplace culture, perfect for someone returning to work after a career break.

Please apply if you have the skills,experience,and personal attributes for this role. Please submit your CV.

Job interviews will be held as soon as possible.

ADZN1_UKTJ