Customer Service Advisor

A world leading publisher and distributor of children's fiction and educational books are looking for an enthusiastic and driven individual to join their Customer Services team. This position involves working during term time (40 weeks per year).

They are the UK's largest Book Club and Book Fair operator and work with thousands of schools across the UK and Ireland every year to help inspire young children to read for pleasure. They provide trusted resources and support to teachers through its Educational publishing arm and is also the home to children's authors and illustrators including Philip Pullman, Julia Donaldson and Axel Scheffler and series including The Hunger Games, Captain Underpants and Horrible Histories.

About the role

You will be providing their customers with a high standard of Customer Service by promptly and efficiently answering emails and inbound calls whilst demonstrating a good knowledge of their product.

About you

You will be a confident, ambitious and resilient individual who prides themselves in delivering service excellence and will possess excellent communication skills with a passion to succeed.

Required skills:

• Good written communication skills
• A good telephone manner
• Excellent team working skills
• Experience in handling customer enquiries and expectations
• Knowledge of Microsoft Office is desirable
• Ability to work under pressure and to targets

Benefits:

• Hybrid working
• Company pension
• Generous employee discount on all products

They are an inclusive organisation and recognise the need for change and a more equal society. They welcome applications from any background and characteristic.

Sounds interesting? Click APPLY to send your CV for immediate consideration.

Candidates with previous experience in and job titles including Client Support Specialist, Customer Support Representative, Client Services Executive, Customer Relations Officer, Customer Support Assistant, Client Care Associate, Customer Experience Advisor, Service Desk Agent, Customer Success Coordinator, Client Liaison Officer, Customer Care Representative, Helpdesk Advisor may be considered for this role.

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