Front Office Supervisor - Number Sixteen - Front of House

Are you ready to be part of something extraordinary? Here at Number Sixteen Hotel, we don't just offer accommodation; we provide unforgettable experiences for our guests. We are currently seeking a Front Office Supervisor to join our highly successful team, where exceptional service is our mantra and where every detail matters.

At Firmdale Hotels, we redefine hospitality. With a collection of boutique hotels known for their unique charm and unparalleled service, we pride ourselves on creating moments that leave a lasting impression. Number Sixteen Hotel, nestled in the heart of South Kensington embodies the epitome of luxury and sophistication, offering guests an oasis of tranquillity in the bustling city.

Responsibilities:

• As a Front Office Supervisor, you will be the face of our hotel, embodying warmth and professionalism in every interaction. Lead by example, ensuring that our front office team delivers inspirational service that exceeds our guests' expectations.
• Work seamlessly as part of our front office team, fostering a culture of collaboration and teamwork. Your keenness and willingness to contribute will be essential in creating a harmonious work environment.
• Demonstrate an unwavering commitment to excellence by meticulously attending to every detail. From guest check-ins to managing reservations, your organisational skills will ensure smooth operations at the front desk.
• Put our guests at the heart of everything you do. With your customer-focused approach, you will anticipate their needs and go above and beyond to ensure their stay is nothing short of exceptional.
• Utilise your supervisory experience to guide and mentor our front office team, empowering them to deliver their best performance. Your leadership will set the standard for service excellence.
• Reflect our hotel's commitment to sophistication and elegance through your impeccable presentation. Your warmth and professionalism will leave a lasting impression on our guests.

What you Need:

• Keenness and willingness to work collaboratively as part of a team.
• Previous supervisory experience, preferably in a hospitality setting.
• A genuine passion for delivering exceptional customer service.
• Impeccable presentation and a warm, welcoming demeanour.
• A meticulous eye for detail and a commitment to perfection.
• Enthusiasm that shines through in every interaction..

What We Offer:

• Competitive hourly rate of £14.47.
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Times Best Places to Work 2024
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year – Helle Jensen – Cateys 2024
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
• Food & Beverage Manager of the Year Finalist - Pedro Paulo - Hotel Cateys 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Join us at Number Sixteen Hotel and become part of a team that celebrates diversity, creativity, and a shared commitment to excellence.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.