Sales Representative (Serving Clients in Food and Beverage)

KP AREA 1 New Sales Development and Growth Grow sales by identifying, analyzing, and capitalizing on opportunities for new customer acquisitions, as well as growth within existing customers through product and application recommendations. Conduct market research to identify market share availability in the applicable territory. Identify prospective customers and decision-makers in prospect accounts, assessing the viability of progressing. Continuously focus on sales growth execution and ensure achievement of new business sales targets. Prepare, implement and execute/manage sales development plans to expand client base in your region. Prepare, present, and submit proposals to prospective clients using approved templates. Engage relevant internal stakeholders to prepare a formal response for RFQ submissions. Ensure that special prices and terms are within the agreed limits, adhering to approved Divisional Price Structure. Monitor, assess and report on any competitor activities encountered in the market affecting business growth. Build and maintain local networks: Forums/Consultants/Retailers etc. Attend exhibitions, trade conferences and networking events to expand industry knowledge and create opportunities for new business partnerships and relationships. KP AREA 2 Customer Service & Relationship Management Ensure achievement of existing business sales targets. Build and maintain existing client relationships through planned visits and implementation of formal performance review structures and methodology. Manage existing accounts with special consideration of Key Account Customers ensuring service delivery, client satisfaction, and business retention through active engagement with Plant Management and personnel. Ensure close collaboration with Key Account Managers on matters and standards pertaining to key National and International customer groups. Ensure customer queries/complaints are handled efficiently, timeously, and resolved in a professional manner. Assist Customer Service Teams with coordination of customer orders, deliveries, complaints and queries by acting as the liaison between finance and admin and the end-user client. Maintain effective working relationships with customer services to satisfy customer demands. Ensure Customer presentations are in accordance with STH standards and projected on relevant templates. Actively promote regular reviews with customer management team on matters relating to Hygiene. Develop a territory plan that optimises traveling time and call frequencies, ensuring Client safety and site access requirements are adhered to at all times. KP AREA 3 Product and Technical Duties Maintain updated knowledge and technical data for full product range, including Product Safety & applications. Make relevant product and application recommendations to customers, with the goal of expanding the number of products sold to each existing customer. Ensure Client / Site Services and Technical Reporting is performed effectively by team members. Monitor Client product usage, to optimise usage and product offerings. Ensure resolution of any technical queries, unable to be resolved by team members. Conduct Product Training / Information sessions with Clients and Client staff. Assist with product range development and field trials where applicable. KP AREA 4 Communications and Reporting Ensure a professional approach when dealing with all Clients and related personnel (all levels). Written and verbal communication must be professional and comply with STH code of conduct. Present yourself in a professional manner upholding the reputation of the Company. Report regularly on client site usages, sales, and new potential clients (to Management). KP AREA 5 People Management Establish and drive Company culture, values, vision, and mission. Ensure compliance with Code of Good Practice and Disciplinary policy & procedure. Manage employee relationships to drive engagement and motivation. Monitor and manage performance to drive productivity and efficiency. Monitor and manage time and attendance, including monitoring absenteeism and leave abuse. Manage recruitment and selection in line with operational requirements and to enable achievement of employment equity transformation goals. Monitor and manage skills development, training, and succession planning. Experience and Qualifications A Tertiary qualification (Microbiology or Chemical Engineering or BSc in Biochemistry, Chemistry & Microbiology) will be highly advantageous . 5-7 years sales and management experience in a similar industry will be essential . Previous experience within the Chemical and Hygiene industry is essential. Previous experience in calling on the food and beverage sectors promoting hygiene solutions essential. Strong management, communication and interpersonal skills are essential. Must be computer literate with good working knowledge of MS Office. Candidate must have sound understanding of business processes and have strong financial acumen. Demonstrate Technical competence in Chemistry and/or Microbiology will be advantageous Good communication and report writing skills. Skills MS Office (E-Mail, Word, Excel, PPT) Supervisory Presentation Customer Service Customer Relationship Management Proposal Development Negotiation Root Cause Analysis & Report Writing Sales Experience Staff Management / Team Leader skills Full understanding of Chemical Products and Requirements in F&B Industry Competencies Customer Service Orientated Commercial Effectiveness Persuasiveness (influence) Results / Target orientated Teamwork Sales Acumen Planning & Organising Time Management Problem-solving Systematic Accuracy / Attention to detail Technical aptitude

Location: Midrand, ZA

Posted Date: 12/7/2024