Head of Customer Relationships

Bespak is looking for a Head of Customer Relationships. This position covers both our Kings Lynn (PE30 2JJ) and Holmes Chapel (CW4 8BE) facilities, with the successful candidate having the option to be based within a commutable distance of either location. The salary range for this hybrid role is between £80k and £85k plus a discretionary annual bonus.Our generous benefits package includes 28 days leave plus bank holidays, 8% company pension contribution to employees 3%, car allowance, onsite parking and medical, dental, health, life assurance.

Working Pattern We offer flexible working hours between 8am and 5pm, with a 30-minute lunch break. Our hybrid model allows 2 days working from home per week, with the expectation of being in the office at least 3 days. Occasionally, increased office presence may be required to meet business needs.

Once you click apply, you will be redirected to our company website to make your application.

As Head of Customer Relations, you'll lead the team, fostering a strong customer-focused culture and ensuring both Bespak and customer needs are met. You'll manage key customer accounts, acting as their primary point of contact and guaranteeing top-notch service delivery. You'll also oversee the department's budget and revenue forecasting, collaborating with internal teams to ensure customer satisfaction. This involves identifying growth opportunities, managing risks, and effectively communicating with stakeholders to maintain strong, long-term customer relationships. You'll play a vital role in driving customer satisfaction and contributing to the company's financial success.

As a Head of Customer Relationships, duties will include:

• Lead the customer relations team and create a positive customer-focused culture.
• Build and maintain strong relationships with key customer accounts.
• Oversee departmental budget and revenue forecasting.
• Identify and address risks and opportunities within customer accounts.
• Collaborate effectively with internal teams to meet customer needs.
• Act as the primary point of contact for key customers, ensuring excellent service delivery.

Head of Customer Relationships, desirable key skills and experience:

• Proven experience in a senior, strategic customer-facing role in a regulated environment.
• A strong track record of exceeding targets and KPIs.
• Experience in a manufacturing environment.
• Excellent presentation, negotiation, and communication skills.
• The ability to build strong relationships with your team and customers.
• Qualifications/degree in a relevant field (business, science, or engineering preferred).
• Demonstrated financial acumen with experience in sales forecasting and demand planning.

Head of Customer Relationships:

28 days holiday + bank holidays | 8% employer contribution added to employees 3% | Private medical insurance | Private dental Insurance | Permanent health Insurance | Car Allowance | Group life assurance | Free will service | Active well-being programme | Recognition awards | Free Parking |

Kings Lynn is a market town steeped in history with an hourly direct rail link to Cambridge (1 hour) and London (2 hours). The location is close to the beautiful Norfolk coastline and is an hours drive to the cities of Norwich and Peterborough. The population is nearly 43,000 and offers various amenities, including supermarkets, a shopping centre, restaurants, 9 junior schools 3 high schools, 5 GP practices, a hospital and College.

We are a pharmaceutical Contract Development and Manufacturing Organization (CDMO) that offers development and manufacturing solutions for a variety of medications, including medical devices such as pressurized metered dose inhalers (pMDI), soft mist inhalers (SMI), dry powder inhalers (DPI), nasal sprays and medical check valves.

This position may suite someone in a similar role or looking to progress from a Customer Relationship Manager or Head of Customer Services.

Kings Lynn is a market town steeped in history with an hourly direct rail link to Cambridge (1 hour) and London (2 hours). The location is close to the beautiful Norfolk coastline and is an hours drive to the cities of Norwich and Peterborough. The population is nearly 43,000 and offers various amenities, including supermarkets, a shopping centre, restaurants, 9 junior schools 3 high schools, 5 GP practices, a hospital and College.

As an ethical employer we align our BZero sustainability initiative aim to be accredited to SBTI which means we are on a road to carbon reduction targeting net zero and are proud to be ISO certified in 14001, 45001 and 13485.

A full job description can be downloaded on the application Screen.

Our core values are Customer Focussed, Respectful, Collaborative, and Agile these are woven into the fabric of our business and the values we measure ourselves by.

We are flexible. We understand that there is a life outside of work, so we aim to support you in attaining a happy work/life balance. To cater for employees individual circumstances, and where possible, we agree flexible working arrangements.

We value our inclusivity as we believe diversity should be embraced and celebrated. We live and work by these values and that is what makes our company a great place to work.

We are proud to be a Disability Confident employer. We will support you throughout the recruitment process with any adjustments you require therefore please contact the Recruitment Team if you require support.

By applying to this role, you are giving consent to Bespak Limited to process your personal data for employment/recruitment purposes only. All personal and sensitive data processed to Bespak is protected under GDPR regulations. To find out more about our privacy policy please visit our website or contact the local HR team.

Strictly No Agencies -Our in-house recruitment team manage all our vacancies.

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