Head of Operations

Location: Head Office, RochfordSalary: £60,000 per annum (Plus additional benefits as discussed)Hours: 42.5 hours per week (Monday – Friday, 7:20 – 17:00)Holiday: 25 days plus Bank HolidaysPension: StandardAdditional Benefits: Company vehicle and travel expenses

Role Overview:We are seeking a dynamic and experienced Head of Operations to join our team. This role is pivotal in driving operational excellence and ensuring the highest standards of customer service. The successful candidate will lead and develop a team, manage projects, and contribute to the strategic growth of the company.

Key Skills Required:

• At least 5 years of proven team leadership experience.
• Exceptional understanding of customer service.
• Ability to produce and maintain accurate paperwork.
• Understanding of project management and problem-solving.
• Ability to work as part of a team and successfully lead and develop a team.
• Superb communication skills, both face-to-face and over the telephone.
• Self-motivated with the ability to work under your own initiative and under pressure.
• Ability to analyse data, identify patterns, and make informed decisions.

Additional Qualities:

• General understanding of human resources (qualifications not vital).
• General understanding of Health & Safety (qualifications not vital).

If you are a motivated leader with a passion for operational excellence and customer service, we would love to hear from you. Please apply with your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.