Service Manager

Who are We ?

Founded in 1994, TEKSAN continues its journey to become a global brand worldwide. As a pioneering engineering company in quality and innovation, we started our journey with the motto of reliable power and today we serve in more than 140 countries in 6 continents with 2 factories and more than 900 employees by developing reliable and innovative products for a sustainable life. We are growing with the determination to be the first brand that comes to mind when it comes to sustainable life, energy and generators with our dozens of dealers around the world as well as our UK and US offices.

Why us?

Since the day we were founded with more than a quarter of a century of experience, we always aim to do the newest and the best. We support each other in our working environment and believe in the power of common mind and being a family.

A career journey awaits you at Teksan, where you will have the opportunity to learn new things and develop in our R&D center, have the opportunity to work abroad and experience being a part of great achievements.

We want to add creative, innovative, enthusiastic and teamwork-loving friends to our ever-growing family. With our unique experience and know-how, we are excited to meet the future Teksan employees.

Requirements

Office Location: Peterborough

Duties/Responsibilities:

Office

• Provide reports on any defects or issues for goods in to Quality Departments.
• Manage Warranty claims from our dealers. Liaising with Tech Support when neccesary.
• Creating reports for any warranty claims and send to Tech Support/ Warranty Deparmtent)
• Conduct weekly warranty meetings with Support team. Inc Quarterly Warranty invoice reports.
• Liaise with OEM Warranty Departments on the issues.
• Managing spare parts sales for dealers and customers.
• Manage warranty parts stock.
• Manage sales parts stock.
• Prepare customer quotations for service visit requests.

Warehouse

• On/Off load generator deliveries from factory and customers.
• On/Off load supplier deliveries and despatches.
• Manage genset stock including collection/delivery planning, general warehouse efficiency.
• Pre-delivery inspections of sold products and ensure paperwork completed and assigned.

Site Based

• Supervise the devining progress, if required.
• Visiting customer sites for warranty claims (Inspection and on site repair for Teksan issues)
• Support customer engineering teams for Teksan engineering and servicing needs.
• Assist the engine manufacurers field service departments on site, if required.
• Generator servicing at customer locations.

Qualifications

• Graduated from relevant departments of Universities (Business Administration, Finance)
• Fluent in spoken and written of English,
• Fluency in a second European language (German, French, or Spanish) is a strong asset.
• 3+ years of experience in Diesel and Gas generator maintenance,
• Industry certified Electrical Qualification (HND/ HNC or higher),
• Familiarity with warranty process workflows.
• Ability to work autnomously,
• Proficiency in Microsoft Office applications ,
• 1+ year of experience using SAP systems.
• 1+ year of experience with CRM tools.
• Strong analytical and organizational skills, with the ability to take the initiative and work independently.
• Proven experience in developing management reports and presentations.

We are looking for a Service Manager.