Telesales Executive

Job Description Internal Sales Executive

Location:Falkirk

Sector:Industrial Maintenance, MRO Solutions

Are you ready to be a part of something big? We are Europes largest supplier of industrial maintenance, repair, and overhaul (MRO) products and services, and we are transforming the way industrial solutions are delivered across Europe!

With a turnover of €3.15 billion in 2023 and an incredible team of over 8,000 professionals, we bring expertise from leading brands to work in partnership with our customers. Were trusted by more than 220,000 customers, and were committed to staying at the forefront of the industry.

The Company:

We have been a leader in MRO products and services for years. We are proud of our high standards in customer satisfaction and the expertise of our people. Serving a wide variety of clients with everything from customer service to engineering support, we work closely with our clients to meet their goals and exceed expectations.

The Role:

As an Internal Sales Representative, you will be right at the heart of the action, helping us support our customers and drive our companys strategy forward. This role is all about ensuring customer satisfaction, driving sales, and providing ongoing support and advice to maintain the highest service levels.

What will you be doing?

Develop a thorough understanding of our customers needs and our extensive range of products and service.

Build strong relationships with clients and keep the communication flowing smoothly.

Support our goals for contract KPIs, helping us maintain a high standard across all areas of service.

Develop a strong pipeline to drive business development working in partnership with the external sales team.

Solve any challenges that arise with a proactive approach.

Generating appointments for the external sales team on new business opportunities

To maximise the use of CRM system by ensuring that the database is current and accurate up to a pre-agreed level on accounts

Benefits:

Competitive salary with opportunities for progression and training

Increase on holidays with service.

Option to buy additional holidays.

Be part of a supportive and knowledgeable team

Gain experience with a market leader in industrial solutions across Europe.

Continuous learning and development opportunities

Employee Well-being Service and Assistance program

Key Stakeholders

Area Directors

Regional Account Managers

Key Account teams

Branch Network

Suppliers

Customers

The Ideal Candidate:

Proven track record in telesales

Skilled in customer satisfaction and service excellence

Strong communicator with excellent interpersonal skills

Able to solve problems efficiently and confidently.

Experience in industrial sales or customer service is a plus.

Organised, adaptable, and a great team player.

If you are ambitious, customer-focused, and ready to grow with a leading company, we want to hear from you!

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