Customer Liaison Officer

Location: Various locations (Mobile role)

Our role

As a Customer Liaison Officer on our Scottish Power Energy Networks contract, you will be responsible for ensuring customers receive an excellent service and ensure compliance against agreed levels of service. The role will ensure that on a day to day basis, our teams are completing jobs on schedule to a high quality. The CLO will also be responsible for managing close out calls with the customer at the end of the job and ensuring our customers are 100% satisfied with everything we have done. In addition to the above, the role will support the wider team in understanding and analysing customer survey data and leading process improvements for the customer.

Key Responsibilities:

• Drive to various work sites to assess and report on power outages affecting connected customers.
• Trace and follow power lines to precisely identify the properties affected by the outage.
• Communicate effectively with customers to inform them about planned works and potential power outages, including expected duration.
• Update customer records by adding buildings in the affected area and removing those not impacted by the works.
• Identify and register customers who may require additional support on the Priority Services Register (PSR) for essential power needs.
• Ensure accuracy of data by verifying that site conditions match existing records, checking for defects at poles, lines, and substations.
• Collaborate with support staff to ensure seamless communication and reporting of site conditions.
• Document findings and report any discrepancies or issues to management for further action.
• Provide exceptional customer service and support during site visits, addressing any concerns or enquiries from customers.

Qualifications and Education:

• Strong communication and interpersonal skills to engage with customers effectively.
• Ability to work independently and manage time efficiently while traveling between sites.
• Basic understanding of electrical systems and power distribution (preferred).
• Attention to detail and commitment to maintaining accurate records.
• Valid driver's license.

Benefits:

• Competitive salary.
• Opportunities for career advancement within the organisation.
• Training and support for professional development in the energy sector.
• Vehicle provided for travel to various locations along with fuel card.
  
  

  Network Plus at a Glance

  Network Plus is an award-winning business delivering essential utility and infrastructure services for the UKs major providers of gas, power, telecoms, transport, water, and wastewater

  We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer

  We are actively working with colleagues across the Network Plus Group to develop an inclusive environment we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances

  Salary and Benefits

  We offer a competitive salary based on experience along with a full benefits package.

  Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

  We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

  We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

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