Front Desk Receptionist

Job Title: Administrative Assistant/Receptionist

Location: Cambridge, Aesthetic Clinic

Position Type: Full-Time

Our client are a leading aesthetic and laser clinic based in the heart of Cambridge, dedicated to providing clients with the highest quality of care and a wide range of cosmetic and laser treatments. The state-of-the-art clinic offers a professional yet welcoming environment, ensuring clients feel valued and respected. They are now seeking an enthusiastic and reliable Administrative Assistant/Receptionist to join the team.

Key Responsibilities:

1. Reception Duties:

• Greet and welcome clients with a friendly and professional demeanor.
• Answer incoming phone calls, handle inquiries, and redirect calls as necessary.
• Manage and respond to emails in a timely manner.

1. Appointment Management:

• Schedule and confirm appointments using our booking system.
• Coordinate appointment changes and cancellations efficiently.
• Ensure the appointment calendar is up-to-date and well-organized.

1. Database Maintenance:

• Maintain accurate and current client records in our database.
• Update client information and treatment history as required.
• Ensure data protection and confidentiality at all times.

1. Front of House Management:

• Take responsibility for the appearance and tidiness of the reception area.
• Ensure promotional materials and product displays are well-presented.
• Manage stock levels of front of house materials and place orders as needed.

1. Client Experience:

• Provide exceptional customer service and support to all clients.
• Assist clients with pre-treatment and post-treatment instructions.
• Handle client feedback and complaints professionally, seeking to resolve issues promptly.

Requirements:

• Previous experience in a similar role, preferably within the healthcare or beauty industry.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office and experience with booking systems.
• A professional appearance and demeanor.
• Ability to work independently and as part of a team.
• High level of discretion and confidentiality.

Why Join Us:

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• A supportive and dynamic team environment.
• The chance to work in a prestigious clinic with a reputation for excellence.

If you are a motivated individual with a passion for providing outstanding customer service and want to be part of a vibrant team, we would love to hear from you.