Client Services Executive

We are looking for a Client Services Executiveto join our brilliant Operations team. With a competitive salary, a great work-life balance and excellent benefits, youll be based at our modern Grade A offices in the vibrant town centre of Altrincham.

Our firm

Myerson is a Top 200 UK Law Firm as recognised by The Lawyer. We are also proud to be ranked Top Tier by The Legal 500, commended by The Times Best Law Firms 2019 and 2023 and accredited as World Class in the Best Companies League Table 2023.

We are one of the largest independent law firms in the North West, a bold claim we are proud to make because its been hard won. No instant growth through acquisition or merger. Instead, growth earned from our day-to-day endeavours, an entrepreneurial approach to doing business and a rock-solid reputation. We recruit staff who are motivated by our core values and have an affinity to our collegiate and independent ethos.

In September 2024 Myerson became a 100% employee-owned business. We are incredibly proud to be the first and only law firm in the Manchester market to make this positive step. Being employee owned means we have taken steps to safeguard our independence, stability and people first culture for years to come.

The Role

We have an exciting opportunity for a talented Client Services Executiveto join our firm, providing high-qualitycustomer service to the firm and its fee earners.

Duties of the role include:

• Answering and transferring all inbound calls in a prompt, efficient, friendly and professional manner
• Monitoring the team inbox and ensuring all digital enquiries received are directed to the correct department
• Responding appropriately to website queries via live chat in a prompt and professional manner
• Setting up and maintaining client records on the CRM
• Handling new enquiries professionally and updating these records on the enquiries system within the CRM
• Taking messages when required and ensuring these are dealt with appropriately
• Building an excellent rapport with clients and ensuring they receive an exceptional level of service
• Liaising and building relationships with all of our internal departments
• Building your knowledge of our fee-earning teams to be able to help support customers effectively
• Identifying and undertaking training and development as required to meet personal and business needs
• Undertaking any other reasonable duties, commensurate with the level of the post to ensure the smooth running of Myerson
• Promoting and complying with legislation and Myersons policies on equal opportunities and health and safety both in the delivery of services and the treatment of others
  
  

Who we are looking for

Dealing with enquiries and ensuring accurate data input into the CRM are the main responsibility of this role so an exceptional telephone manner, customer service and attention to detail are all essential. Previous experience working in customer service / administration / telephony is beneficial, preferably at a law firm or in a professional services environment.

The position would suit someone with excellent interpersonal, organisational, verbal and written communication skills. The ability to remain calm and professional whilst dealing with enquiries in accordance with our defined response times is essential.

Benefits include:

Generous annual leave, day off on your birthday, private healthcare, discretionary bonus scheme, smart working, flexible working hours, wellbeing contribition, regular team and firmwide socials, volunteer day, milestone awards, death in service scheme, a contributory pension scheme, genuine career progression and both technical and professional learning and development programmes.

Myerson are strong advocates of a successful work/life balance and proud to foster a workplace free from discrimination. We welcome applications from individuals from diverse backgrounds with the same ethos, passion and enthusiasm

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