Technical Support Scientist - Gateshead

CK Group are recruiting for an entry level position as a Technical Support Scientist, on behalf of a medical diagnostic company. This role will be based at their site in Gateshead and is a permanent role with Mon-Fri day time working hours.

The Role

This role is to ensure customers have the highest quality technical support, responsible for ensuring the experience of all customers and business partners, exceeds industry standards.

Responsibilities:

Logging, investigating, and resolving customer complaints related to electrophoresis and haemostasis equipment and assays.
Ability to design, carry out and report complex scientific investigations.
Communicate complex scientific information effectively.

Essential Skills:

BSc in a scientific discipline
Enthusiastic and hardworking
Excellent organisational skills
Ability to prioritise and meet deadlines
Team oriented mindset
Ability to design, carry out, and report complex scientific investigations
Communicate complex scientific information effectively
Excellent customer service skills
Working knowledge of Microsoft office
Available for occasional travel within the UK

Desirable Skills

Previous experience in a technical support role
Understanding of laboratory healthcare and / or in vitro diagnostics
Knowledge of Haemostasis, Immunology, Haematology, or Biochemistry
Understanding of Laboratory Information Systems (LIMS) / networking solutions
Full UK driving license

Apply:

It is essential all applicants hold entitlement to work in the UK. Please quote job reference (phone number removed) in all correspondence

Location: Gateshead, GB

Posted Date: 12/22/2024