Marketing Executive

Job Title: Marketing Executive (12 Month FTC)

Salary Range: £27,000 - £30,000

Location: Hertfordshire

About the Role:

Our client, a leading FMCG company in the healthy snacking sector, is looking for a Marketing Executive on a 12-month fixed-term contract. This exciting role is perfect for someone passionate about consumer engagement and marketing within a fast-paced, dynamic environment. The Marketing Executive will play a key role in ensuring exceptional consumer care and supporting the wider marketing team to deliver impactful initiatives. If you're ready to jump in and make a difference, this is the role for you.

About Our Client:

We are working with an innovative FMCG business, our client continues to experience sustainable growth and expansion across global markets. The team is dynamic, ambitious, and values-driven, constantly striving for excellence while prioritising the consumer experience at every touchpoint.

The Marketing Executive will:

• Be the lead point of contact for all consumer interactions, including phone, email, social media, and post, ensuring the highest level of customer service.
• Ensure seamless product fulfilment by maintaining strong relationships with the fulfilment house.
• Respond to consumer inquiries and complaints in a personalised and timely manner, ensuring every interaction strengthens the brand’s relationship with its loyal customers.
• Lead on special initiatives such as surprise & delight send-outs and buyer boxes, enhancing consumer engagement at key moments.
• Collaborate with the Quality Control Manager to address product-related inquiries and generate monthly consumer reports.

Essential Skills:

• 1-2 years of experience in a fast-paced, consumer-facing role, ideally within an FMCG or brand-led environment.
• Experience using Zendesk or similar CRM systems to manage customer interactions effectively.
• Excellent communication skills, with the ability to engage and resolve issues in a warm, friendly, and professional manner.
• Proactive, organised, and able to manage multiple tasks and priorities independently.
• A passion for consumer experience, with a positive and adaptable attitude.

Benefits:

• Join a fast-growing, international business with clear career progression opportunities.
• Hybrid working model, offering a great work-life balance.
• Be part of an enthusiastic and driven team working on top-tier brands in the FMCG sector.
• Enjoy delicious snacks every day as part of the company culture!
• Access to training and professional development to support your career growth.

Apply now to take your career to the next level with an exciting opportunity at a leading FMCG company!