Scheduler

Scheduler

Salary: £25k per year + benefits

Bromsgrove, Worcestershire - Office based

Job Type: Full time, Permanent

Job Description

About The Company

Our client is at the forefront of revolutionising health and safety compliance solutions. With a mission to foster compliance, resilience, and success, they take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes.

Their dedicated team of professionals merges deep industry knowledge with cutting-edge tools, ensuring that their clients receive tailored support to meet and exceed compliance standards.

Join them in crafting a future where compliance is more than just a necessity; it's the bedrock of sustainable and flourishing businesses. They are not just your safety partner but also your pathway to success.

About the role

Our client is a consultancy business, part of a larger group. They specialise in bespoke property related Health and Safety risk management solutions across all business sectors within the UK.

Reporting to the Business Operations Director you will be responsible for creating visit schedules for consultants. Schedules should meet the needs of clients whilst gaining maximum diary efficiency for the organisation. This primarily involves locating appropriate spaces within consultants calendars and liaising with clients to agree dates and times.

Key Duties:

• Working with clients and consultants to plan site visits in an efficient and cost-effective manner, whilst still meeting the needs of the client
• Ensure maximum use of diary space, focussing on directly employed consultants followed by associates
• Allocate appointments to the appropriate consultants depending on visit type
• Work with consultants to keep diary availability updated
• Co-ordinate and distribute information to clients by telephone and email
• Ensure scheduling systems are fully updated with status of visits
• Work with other teams within the organisation, dealing with scheduling queries and providing information as required
• To deal with client enquiries in a positive manner, solving queries or escalating as required
• To attend client meetings as required

What you will need

Essential

• Previous scheduling/planning/diary management experience
• Excellent telephone manner
• Excellent IT skills to include all office products and specifically excel
• Knowledge of UK geography and postcode areas
• High levels of attention to detail with the ability to work promptly and with accuracy
• Work on own initiative and pro-active approach to problem solving.
• Self-motivated and highly organised, with the ability to prioritise own workload and meet deadlines
• Committed to going the extra mile to get the job done

Desired

• A-level standard of education
• Customer facing experience

Why join?

People are at the heart of everything they do. By putting people first, they invest more in developing them alongside creating career growth opportunities and advancement across the division. It is their priority to ensure employees feel valued and inspired and they commit to supporting you every step of the way.

Their clients expect the best from them, and they expect the same from colleagues. This is why they offer a wide range of fantastic benefits to support you in both your personal and professional life.

Benefits:

• 25 days annual leave plus bank holidays
• Contributory pension scheme
• Voluntary private medical
• Simply health care plan
• Gym and retail discounts
• Cycle to work scheme
• Quarterly charity days
• Religious holiday swap
• Employee assistance programme
• Life learning online learning materials
• Support with professional membership costs

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