Harnham

Customer Insights Manager

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Job Location

Liverpool, United Kingdom

Job Description

Customer Insights Manager

Liverpool (Hybrid – 3x Days a Week in Office)

£50,000-£60,000


THE COMPANY


A leading fashion retailer is seeking a Customer Insights Manager to join the team and lead on end-to-end customer experience optimisation!


THE ROLE


As the Customer Insights Manager, you’ll lead a team that is responsible for providing insights on end-to-end customer journeys. You will gather insights from surveys as well as other disparate data sets with the aim of optimizing customer journeys to enhance advocacy, loyalty, and customer experience. You will analyse Voice of the Customer (VoC) and Speech Analytics data using qualitative and quantitative methods for all customer groups


YOUR SKILLS AND EXPERIENCE


  • Strong experience in the customer insights space
  • Line management experience preferable (but not essential)


THE BENEFITS


  • £50,000-£60,000 (dependent on experience)


HOW TO APPLY


Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page



Location: Liverpool, GB

Posted Date: 12/22/2024
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Contact Information

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Harnham

Posted

December 22, 2024
UID: 4903534551

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