Duty Manager

ABOUT NOBU LONDON SHOREDITCH

We have many exciting opportunities at Nobu Hotels first European hotel, Nobu Hotel London Shoreditch.

Unique to London, Nobu Hotel London Shoreditch offers a blend of Shoreditchs creative energy with Nobus ethos of simple luxury.

As an established brand, we can offer growth and development, alongside the opportunity to travel.

Nobu Hotel London Shoreditch is proud to be a Caterer Top 30 Best Place to Work in Hospitality 2024 organisation.

If you are passionate about hospitality and want to work with an award-winning hotel then we want to hear from you!

At Nobu Hotel London Shoreditch, we celebrate diversity and are committed to building an inclusive working environment for everyone.

Please do let us know of any specific needs you may have during your interview.

BENEFITS OF JOINING OUR TEAM

• £1500 Recommend a Friend Scheme
• Health Assured & Wisdom app, our 24/7 employee assistance programme with access to a health and wellbeing resources, and a variety of great discounts!
• Access to Wellable a physical wellbeing app including company wide challenges
• We are proud to be a Reproductively Responsible employer, offering our employees at-home hormone and fertility testing & telemedicine with Hertility
• Financial wellbeing support, including access to Wagestream
• Global career progression and taskforce opportunities within Nobu Hotels and Restaurants Europe, USA, Asia, Middle East and many more to come!
• Up to 33 days holiday a year (increasing with length of service)
• Exciting learning and development programmes to help progress your career, including apprenticeships and career mapping
• An amazing overnight Guest Experience here at Nobu Shoreditch for you and a guest, including dinner in the stylish Nobu Bar
• Wellness benefits and initiatives, including discounted wellness treatments in our relaxing Nobu Spa
• Mental Health First Aiders within the team to offer tailored support
• Exclusive rates at Nobu Shoreditch and other Nobu hotels and restaurants, for you, your family and friends
• Season Ticket Loan, Cycle to Work and discounted Gym memberships
• Celebrations of success, peer recognition and monthly gifting
• Annual festive and summer social events, charity fundraising days and committees to join, including paid volunteering days

THE ROLE

The Duty Manager is responsible for the overall success of the daily operations of the Front Office.

Your tasks will include but will not be limited to:

• Lead from the front, providing the perfect example to Front of House team members.
• Warmly greet & anticipate needs of all Hotel & restaurant guests.
• Establish rapport and act as the main a point of contact for guests, assisting with requests and following up on queries.
• Develop and support the Front of House team to be the best they can be!

ABOUT YOU

• Confident and empathetic approach to solve any problems that may arise on a day-to-day basis
• Adopt a guest-centric approach and ensure that service standards are followed and respected.
• Inspire and lead the team to meet departmental KPIs as well as manage individual development plans.
• Train the team on standards, policies, procedures, product and local area knowledge.
• Lead from the front and display the Nobu values at all times. We are looking for genuine and authentic team players
• Working knowledge of Opera, KnowCross, Fourth, and Microsoft Office is beneficial, but excellent training will be provided!

If you pride yourself on working ethically, with integrity and have a passion for making things happen then please apply today!

All applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required.

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