Customer Service Advisor

Customer Service Advisor

Chippenham

£25,000 (Rising after Probation)

Hybrid Working

Our client are a market leading fleet management company, due to continued growth they are seeking a Customer Service Advisor to join their office in Chippenham.

Key Responsibilities – Customer Service Advisor

• Take incoming calls from customers who wish to organise service, maintenance and repairs to their company vehicles
• Receive calls from customers who have broken down
• Organise and book service, maintenance and repairs with the appropriate suppliers
• Ensure that recovery vehicles are organised promptly
• Organise courtesy vehicles or make first arrangement for rental vehicles
• Schedule other ancillary services as required
• Keep customers and other interested parties informed of progress
• Ad hoc tasks as required by the business

Qualifications & Experience – Customer Service Advisor

• Experience in a customer service related role is essential
• Must be adept in the use of a PC, internet and email and able to grasp new software applications easily and quickly. Able to use Microsoft Word, Excel and Outlook to an intermediate level

Benefits – Customer Service Advisor

• Death in Service – 4 x salary
• Company Bonus
• 25 days annual holiday entitlement + Birthday + Bank Holidays
• Health Insurance
• On-site Parking
• Employee Assistance Programme
• Discounted gym memberships
• Access to flu vaccinations
• Mental Health First Aiders / Mental Health Employee Champions
• Free eye examinations
• Salary Exchange - Holiday purchase scheme (up to 3 days)
• Salary Exchange - Car Scheme
• Private Health cover for employees >10 years' service
• Health Cash Plan (Medicash)
• Employee Referral Scheme (£1,000 on successful recruitment)
• Permanent Health Insurance
• Company sick pay
• Free Breakdown cover (eligible employees – service related)
• Pension matched up to 5%.

For more information on this role, please contact Andrew Haddon on or send a copy of your CV to

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

For details of other opportunities available within your chosen field please visit our website

Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

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