Client Services Manager

Are you open and friendly, cant resist keeping things organised and running like clockwork? If so, we need you to look after us, our clients, and their pets!

Are you the kind of person who:

• Can successfully lead a team to deliver great customer service, and has excellent communication skills?
• Takes Pride in making customers happy and ensuring their needs are met?
• Being able to adapt to a fast-paced environment and support your team?
• Great at solving customer problems and finding solutions to all their queries?

About us:
We are a friendly large team who enjoy a close relationship with our clients. We really focus on great customer care which helps us with our aim of keeping pets living as long, happy, and healthy lives as possible. Your focus will be to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a clients visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit. You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. The successful candidate will assist with the day-to-day organisation and management of our reception team, ensuring a high level of customer service is delivered at all times and most importantly, help to devise new and innovative ways to drive the practice forward

This position is full time role, 40 hours per week, Monday to Friday, 1 in 4 weekend cover may be required managing the Reception Team of 15 members

Your key responsibilities: overview managing reception

• Leading the non-clinical team in daily tasks, promoting wellbeing and being a general support to colleagues.
• Greeting our clients, making them feel at home and comfortable, and promoting the services we offer reviewing the customer journey to improve the standards
• Diary Management to ensure the clinics are running efficiency and meeting customer demand
• Cashing up each day
• Stock management
• Dealing with customer complaints
• Upskilling and coaching the team
• Managing one to one with your team development plans and end of year reviews

Benefits:
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance. Gym membership. Private health care packages. Birthday holiday entitlement. and many more.

Location: NN5 5JW

Pets just see people. They arent biased and they dont discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience dont perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

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