Cloud Voice Engineer

World Wide Technology (WWT), a global technology integrator and IT solutions provider. World Wide Technology, established in 1990 in St. Louis, Missouri, collaborates with OEMs like Cisco and Dell EMC to offer infrastructure security and custom app development services to Fortune 500 companies in various sectors. With over 10,000 employees globally, we generate $17 billion in annual revenue and operate in regions including the US, UK, Canada, Europe, Costa Rica, APAC, and Middle East. We're proud to be consistently recognized as a top employer by Fortune and Glassdoor for over 13 years.

World Wide Technology Holding Co, LLC (WWT) has an opportunity for a Cloud Voice Engineer.

Below is the JD for the role. Please help me with the information needed to process your application at the bottom of the email, and I will contact you to discuss the role.

Job Description:

In this role you will:

Play an instrumental role in the technical delivery of the banks cloud telephony solution. Be responsible for supporting engineering teams, platform SMEs and delivery partners in transitioning away from on-premise to cloud hosted voice solutions. Play a key role in driving the technology strategy of cloud transformation while providing a seamless migration journey for end users.

• Collaborate with various HSBC teams including cybersecurity, architecture, connectivity (networks) among others to ensure a suitable cloud telephony solution for the bank.
• Formulate a technical migration path, leveraging automation as much as possible.
• Ensure compatibility between on-prem and cloud solutions including physical phones.
• Work to deploy a flexible BYOC (Bring Your Own Carrier) solution as part of our cloud telephony journey.
• Ensure that regulated users including recorded users can be migrated to the cloud platform
• Work to develop solutions for complex markets such as China & India
• Work with programme management to ensure leadership are updated on progress, risks and issues where required.

To be successful in this role you should have proven experience within the Technology sector with knowledge of the following skills:

Previous experience in migrating from on-prem/deploying to UCaaS solutions (Zoom, MS, Cisco etc) preferably in the Financial Services industry or global corporate service provider

Working knowledge of telephony specific complexities such as dial plan

• Experience of common UC platforms such as SBCs, PBXs etc
• Working knowledge of networking for voice/UC solutions including but not limited to SaaS Proxy, network optimization including QoS, Firewalls
• Experience of developing automation solutions
• Experience of API development

Positive and professional attitude, team player, flexible and adaptable, open to change(s)

Ability to communicate technical subject matter to non-technical stakeholders

Previous experience of delivering an excellent customer service

Ability to quickly develop good working relationships with stakeholders

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