Resident Services Coordinator - Build-to-Rent

Job Advertisement: Resident Services Coordinator - Build-to-Rent Development
Location: East or North London
Salary: Up to £35,000 per annum + Benefits

The Role
A prestigious Build-to-Rent (BTR) developer in London is seeking an experienced Resident Services Coordinator to lead the delivery of exceptional customer service across two sites (North & East London) and enhance the resident experience. This role involves coordinating resident services, supporting operational efficiency, and fostering a vibrant, community-focused environment.

Key Responsibilities

• Manage day-to-day resident services, acting as the primary point of contact for complex inquiries and escalations.
• Oversee the coordination of resident move-ins, move-outs, and property tours.
• Supervise front-of-house operations, ensuring a welcoming and secure environment.
• Liaise with internal teams and external contractors to ensure prompt resolution of maintenance and service issues.
• Plan and execute community events to drive resident engagement and satisfaction.
• Maintain accurate and up-to-date records of resident interactions, service requests, and property operations.
• Support leasing activities, including managing prospective tenant inquiries and conducting property viewings.
• Assist with the implementation of resident retention strategies and feedback initiatives.

Skills & Experience

• Proven experience in a senior customer service or resident services role, ideally within BTR.
• Strong leadership and organizational skills with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills, with a focus on delivering a high level of service.
• Proficiency in property management software and MS Office applications.
• A proactive and solution-driven approach with attention to detail.
• Flexibility to work evenings and weekends as required.

Benefits

• Competitive salary up to £35,000 per annum.
• Comprehensive benefits package, including holiday allowance, pension scheme, and wellness initiatives.
• Opportunities for professional development and career advancement within the growing BTR sector.

How to Apply
Please apply below or send an up to date CV to

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