Tenancy Sustainment Officer

Tenancy Sustainment Officer

Location: West Bromwich/Birmingham

Salary: £24,512.25 per annum

Job title: Tenancy Sustainment Officer

A fulfilling and exciting opportunity available for a Tenancy Sustainment Officer to join our Association. The Tenancy Sustainment Officer will be based at our offices in West Bromwich/Birmingham.

• Adullam Homes Housing Association Ltd supports vulnerable individuals and households.
• We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.

Purpose of the role

• To understand the complex needs of tenants, licensees, or occupants of Adullam properties within the context of Supported Exempt Accommodation.

• To deliver a consistently high customer service which enhances the quality of life for tenants by providing safe, secure, and attractive environments, creating sustainable communities.

• You will be expected to contribute to the maintenance and development of the Association's values, culture, and ethos.

About you

We are looking for a flexible, approachable individual with the ability to respond appropriately to challenging behaviour. You will be customer-focused and have the ability to plan and prioritise effectively.

You will have good general IT skills and an understanding of the need for confidentiality.

Adullam offers the following benefits:

• Salary up to £24,512.25 per annum for 37.5 hours per week,

• Competitive Annual Leave (25 days annual leave and 2 extra days added for a year of no sick days each calendar year)

• Training and career advancement

• Discounted Goods and services

• Pension

• Access to Westfield Health and Westfield Rewards/Discounts

• Access to CALM app

• Life Assurance (4x Basic annual salary from the start of employment)

• Multidimensional wellbeing programmes and family-friendly policies for staff

• Refer a friend policy

We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process.

Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to Enhanced with Barred List Adult Only DBS check, scrutiny of employment history and robust references checks.

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