Guest Relations Associate - Newport

JOB
TITLE – Guest
Relations Associate
DEPARTMENT
– Guest
Relations
RATE OF
PAY - £11.50
per hour plus benefits!
CONTRACT
TYPE – Full
Time – Permanent
HOURS
OF WORK – 37.5
hours per week
SHIFT
DETAILS – 5 days
out of 7

LOCATION – Newport, NP18 1HQ

JOB ID - REQ4652

OVERVIEW
Friendly, helpful, resourceful, professional, confident … does this
sound like you? Then Guest Relations Associate at The Celtic Collection is
the role you’ve been looking for!

WHAT
ARE WE LOOKING FOR …
As a Guest Relations Associate, you will be the hub of all knowledge
for incoming calls and emails from our guests.
You would be required to have extensive knowledge of the The Celtic
Collection and the services provided by every outlet and consistently provide
a high level of service to all guests and colleagues.
You will have excellent verbal and written communication skills, the
ability to multitask and fantastic attention to detail.

WHAT
YOU’LL DO …
The primary objective for the role holder is to greet all guests in a
friendly and helpful manner and ensure a personalised service is delivered at
all times. The role is based back of house, with our primary methods of
communication being phone and email.

WHATS
IN IT FOR YOU…
As an
employee of The Celtic Collection, you can enjoy a range of incredible perks,
from free parking whilst on duty, and lifestyle and retail discounts for you
and your family to name just a few.
Our
career development opportunities are as unique as you are. We pride
ourselves on being part of your journey every step of the way, starting on
your first day where you can start your personalised in-house training
pathway. We are sure you won’t be disappointed!

WHO ARE
WE …
The Celtic Collection is a prestigious portfolio of unique hotels and
event venues at the gateway to South Wales developed from the success of the
Celtic Manor Resort, a flagship business and leisure destination that has
been voted the Best UK Hotel for nine of the last 10 years at the Meetings
& Incentive Travel Awards.
Host venue of the 2014 NATO Summit and the 2010 Ryder Cup, the Celtic
Manor Resort is one of Europe’s finest destinations for luxury escapes,
family breaks, special occasions, golfing getaways and business events. The
resort offers three championship golf courses, luxury spas, exceptional
conference facilities and team-building and family activities including
archery, adventure golf, laser clays and treetop ropes courses.
As well as the five-star Resort Hotel, the Collection also includes
the historic Manor House, the stylish Coldra Court Hotel, 10 luxury
self-catering Hunter Lodges, and the essential convenience of T? Hotel Magor.
The 170-bedroom Parkgate Hotel was opened in the city centre of Cardiff in
Autumn 2021 in partnership with the Welsh Rugby Union, and a second T? Hotel
opened its doors at Milford Waterfront in the Spring of 2022 in partnership
with the Port of Milford Haven.
In September 2019, The Celtic Collection launched the new
International Convention Centre Wales (ICC Wales) in a joint venture
partnership with Welsh Government.

RECRUITMENT
INFO
In the event we receive a high number of applications, we reserve the
right to close this campaign early
In line with the requirements of the Asylum and Immigration Act of
1996, all applicants must be eligible to live and work in the UK. Documented
evidence of eligibility will be required from candidates as part of the
recruitment process. The Celtic Manor Resort is an equal opportunity employer
and would welcome interest from applicants of all ages.