Customer Advisor (Out of Hours)

Our public sector client based in Lincoln has an exciting opportunity for an experienced Customer Advisor to join their team as soon as possible!

The role will be temporary, lasting until the end of March 2025 initially and does also have the potential to go permanent depending on performance and needs of the business.

This is a part time opportunity, working 25 hours per week. Please note, this is an out of hours role and so you will work 5 days per week with a 5 hour shift each day, between the following times:

Monday to Friday 17:30-23:30
Saturday & Sunday 08:00-23:30

The pay rate for the role is £12.08 per hour.

The main purpose of the role is to take inbound calls on behalf of Lincolnshire County Council Services including Adult Care, Children's Services, Highways, Registration & Celebratory Services, Library Services.

We deliver a diverse range of services, many of which play an important part in people's lives - whether it is carrying out a social care assessment to enable a resident to stay safely at home, taking a contact to support a child in need or simply renewing a library book, it can be hard, but rewarding work.

Undertake initial information gathering for assessment of the customer's needs
Identify appropriate information, advice, next steps and a suitable resolution
Ensuring all information received and decisions made are accurately recorded
Provide an exceptional customer service experience to all customers
Showing empathy and understanding to the customers concerns
Ensure all customers are dealt with courteously, fairly and without prejudice
Liaise with other professionals to identify next steps for the customer
Prioritising urgent contacts

Contacts in this area can be highly emotive and challenging, a level of resilience is required to deal with difficult issues of high complexity.

We are looking for someone with customer service experience and IT literacy, including the use of MS Office Word, Excel and Outlook.

Previous social care experience would be advantageous. Please also note a standard DBS is required for this role.

Please apply online in the first instance, send your CV to or call Barker Ross Lincoln on 01522 551910 today!

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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