Customer Service Advisor

Elevation Recruitment Group - Business Support Division are excited to be exclusively partnered with a Global organisation in their search for Client Liaison Advisors on a permanent basis. Based in Rotherham close to motorway links.

• Permanent - start ASAP
• Full time - Office based 9am-5pm
• Free Parking
• £25,000 - £30,000
• 23 days holiday + bank holidays

We are seeking a dedicated and detail-oriented professional to join a growing utilities organisation as a Client Liaison Advisor.

The ideal candidate will possess strong problem-solving skills, exceptional customer service abilities, and a proactive approach to managing billing and payment-related inquiries. This role requires a team player with excellent communication skills who thrives in a fast-paced environment.

Key Responsibilities:

• Customer Interaction:
• Handle inbound calls and emails related to billing queries and payments.
• Resolve customer complaints in line with business process timeframes.
• Adhere to customer satisfaction criteria and maintain key performance indicators (KPIs).
• Billing and Payments:
• Process customer payments and update accounts promptly and accurately.
• Identify and resolve billing disputes efficiently.
• Operational Excellence:
• Adhere to customer service policies and procedures.
• Maintain current policies in line with business requirements.
• Escalate unresolved issues to the office manager as needed.
• Ensure compliance with contracts and business obligations.
• Regulatory Compliance:
• Ensure adherence to data protection regulations and GDPR.
• Stay updated on relevant regulations and apply them within the department.
• Upselling and Promotion:
• Proactively promote products and services to enhance customer satisfaction and increase profitability.
• Team Collaboration:
• Coordinate with team members to resolve customer issues.
• Exhibit a strong team-player mentality.

Essential Skills and Attributes:

• Exceptional verbal and written communication skills.
• Strong attention to detail.
• Ability to multitask and prioritize effectively in a dynamic environment.
• Proven ability to work well under pressure.
• Customer-focused with a commitment to achieving the highest service standards.