Customer Success Executive

Our passion and purpose at Matrix is to ‘Connect people to work’.

We provide products and services that allow our customers to recruit temporary, contingent or permanent staff, procure consultants and statement of works, and manage the screening and compliance of all workers.

We already do this for over 4,000 customers across the UK and as that number grows, we are continually looking for great people to join our team. As that number grows so does our business. Last year, we doubled in size so it’s a very exciting time to join our team.

About the role:

•Identify Client training requirements and liaise with CDE to ensure this is captured and actioned

•Responsible for in day customer training that is ad hoc/one off e.g. creating orders

•Attend monthly customer meetings

•Preparing, planning data and commentary and presenting QBRs for own account

•Escalate QBR concerns and support needs to Performance Improvement Manager

•Responsible for carrying out correct and accurate RTW checks across customer/s.

•Responsible for flagging questions and concerns regarding RTW checks with SCSE or CSM

Essential skills:

•Effective communication skills – written and verbal

•A friendly and professional demeanour

•Attention to detail and follow defined processes

•Ability to manage time and workload effectively

•Good administration skills

•Strong customer service orientation

•Able to work as part of a service delivery team

•Competent in using systems to process work

•Knowledge of Information Security and GDPR (General Data Protection Regulation) compliance

Benefits:

•Standard Pension – 3% Employers, 5% Employee

•25 days annual leave (plus Bank Holidays)

•Birthday day off

•2 Volunteer days a year (to volunteer in the local community)

•Employee Health Benefits (Westfield Health)

•Online discounts platform for major retailers (Westfield Rewards)

•Electric Vehicle Salary Sacrifice Scheme (Octopus EV) and Cycle 2 Work Scheme

•Progression opportunities

Salary: circa £23,500