Internal Sales & Customer Service

About Hydro Extrusions:

Hydro Extrusions is a world-leading Aluminium manufacturing business counting around 100 production sites in 40 countries and employing 20,000 people. Hydro Aluminium UK has 5 sites across the UK and employs approx..700 people.

Hydro is committed to leading the way in shaping a sustainable future and in doing so, creating more viable societies by developing natural resources into products and solutions in innovative and efficient ways to industries that matter.

Our Company Values:

Care – Care for the work, our customers and the products we create.

Collaboration – Work alongside the team and other Hydro sites to create the best results for us and our customers.

Courage – Innovation. Have the courage to try something new to improve process.

A world of career opportunities for students, graduates and professionals. A learning culture of challenges, responsibilities and variety. A friendly work environment of knowledgeable professionals. We depend on different perspectives to build industries that matter – for a more sustainable future. With us, you’re part of a bigger story. A story shaped by you.

How you will be rewarded:

· 27 paid days holiday per annum + 8 bank holidays

· Refer a friend bonus up to £1000

· Workplace Pension Scheme

· Discount and cashback rewards at a variety of high street stores

· Life Insurance Cover

· Employee Assistance Program

· Retirement Policy

· Occupational sick pay after 12 months of employment

· Long Service Awards

· Target Incentives and Performance Bonuses

· Christmas ‘Thank you’ vouchers

. Career Development and training programmes

In this role you will be the first point of contact for Hydro customers and will use your customer service skills to efficiently understand their needs and advise accordingly.

You will work closely with all departments within the company to ensure that our customers receive the best possible service and make Hydro their chosen supplier.

You will be required to handle difficult situations effectively and be able to communicate professionally through various channels.

Responsibilities will include, but are not limited to:

Job Content:

• Be responsible for the day-to-day administration of selected accounts.

• Establish and build rapport with your customers.

• Process customer orders in a timely manner with attention to detail.

• Supplying order progress information to the customer.

• After care support, where necessary, on completion of sales.

• To help develop, maintain and support the data accuracy and use of salesforce CRM within the Internal Sales team

• To help progress leads and help support the external sales team with growth potential opportunities

• Handling complaints and escalating to the appropriate internal departments when required.

• Communicate with other departments within the business

• Ad hoc tasks/duties as and when required.