People Professionals HR and Recruitment Services
IT Help Desk Analyst
Job Location
Leamington Spa, United Kingdom
Job Description
Are you passionate about IT and delivering exceptional customer service? Do you thrive in a team-focused environment where personal and professional growth is a priority? If so, we have an exciting opportunity for you!
About the Role:
We are recruiting for a IT Service Desk Analyst on behalf of a forward-thinking IT company based in Leamington Spa. Known for their innovative approach and commitment to employee well-being, this company is more than just IT support – it’s a community of professionals striving to achieve excellence in customer service.
As a Service Desk Analyst, you'll be the first point of contact for customers, providing outstanding support while working collaboratively with a passionate team. You'll have access to regular development opportunities and a company culture that values transparency and teamwork.
Key Responsibilities:
Deliver excellent customer service through handling support queries professionally via phone, email, or service desk portal.
Take ownership of user problems, using a methodical approach to resolve issues proactively.
Escalate complex technical problems to the appropriate team member or third-party support.
Maintain accurate documentation, including updating the company's knowledge base.
Support users with hardware and software advice while ensuring SLA adherence.
Provide out-of-hours support when required.
Report to the Support Team Leader and contribute to the company's service improvement initiatives. What We’re Looking For:
A logical and detail-oriented problem solver with high standards.
A dedicated professional eager to self-improve and grow.
Someone with strong communication skills and a proactive attitude.
A full driving license (required) and a willingness to travel Benefits:
Casual dress policy
Monthly team-building events
Gym membership
Sick pay
Work-from-home opportunities
Supportive and transparent company culture Why Join?
This is not your typical IT company! With a history of innovation and a strong emphasis on employee well-being, including recognition as a finalist for the 2022 West Midlands FSB Wellbeing Award, you’ll be joining a team that truly values its people. Ready to take the next step in your IT career? Apply now and see what makes this company stand out
Location: Leamington Spa, GB
Posted Date: 12/27/2024
About the Role:
We are recruiting for a IT Service Desk Analyst on behalf of a forward-thinking IT company based in Leamington Spa. Known for their innovative approach and commitment to employee well-being, this company is more than just IT support – it’s a community of professionals striving to achieve excellence in customer service.
As a Service Desk Analyst, you'll be the first point of contact for customers, providing outstanding support while working collaboratively with a passionate team. You'll have access to regular development opportunities and a company culture that values transparency and teamwork.
Key Responsibilities:
Deliver excellent customer service through handling support queries professionally via phone, email, or service desk portal.
Take ownership of user problems, using a methodical approach to resolve issues proactively.
Escalate complex technical problems to the appropriate team member or third-party support.
Maintain accurate documentation, including updating the company's knowledge base.
Support users with hardware and software advice while ensuring SLA adherence.
Provide out-of-hours support when required.
Report to the Support Team Leader and contribute to the company's service improvement initiatives. What We’re Looking For:
A logical and detail-oriented problem solver with high standards.
A dedicated professional eager to self-improve and grow.
Someone with strong communication skills and a proactive attitude.
A full driving license (required) and a willingness to travel Benefits:
Casual dress policy
Monthly team-building events
Gym membership
Sick pay
Work-from-home opportunities
Supportive and transparent company culture Why Join?
This is not your typical IT company! With a history of innovation and a strong emphasis on employee well-being, including recognition as a finalist for the 2022 West Midlands FSB Wellbeing Award, you’ll be joining a team that truly values its people. Ready to take the next step in your IT career? Apply now and see what makes this company stand out
Location: Leamington Spa, GB
Posted Date: 12/27/2024
Contact Information
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