SYNETIQ Ltd
Client Services Administrator
Job Location
Stanthorne, United Kingdom
Job Description
Client Services Administrator
Our Client Team in Winsford is offering a rewarding opportunity for a Client Services Administrator to join their team on a 12-month fixed term contract.
In this position, you will be responsible for managing administrative tasks, addressing inquiries, and delivering exceptional service to customers and clients. If you have a strong background in administration and customer service, this role may be the perfect fit for you. Join us at Winsford to contribute significantly to the team's success and uphold outstanding client service standards.
Key Areas of Responsibility, Activities & Tasks Involved:
Handling telephone queries received from customers and clients in a polite and professional manner
Actioning and responding to all customer and client emails promptly and professionally
Updating user accounts and managing access to our partner portal
Adding both manual and automated uplift instructions to the system
Managing client queries received via the partner portal
Processing both manual and automated clearance of salvage at the request of our clients
Generating certificates of destruction for salvage which have been scrapped or dismantled
Dealing with incoming post, including vehicle documentation and keys
Handling and responding to the issuing body of fines and penalty charge notices
Assisting our customers with the retention of cherished plates
Liaising with our site team to coordinate the return of personal belongings
Assisting our Auction team with issues preventing vehicles being listed for sale
General office duties including scanning, database updates and filing
Arranging the collection of customer vehicles and salvage upon request
Here's what you bring:
Knowledge of Microsoft packages
Professional Telephone Manner
Able to communicate clearly and effectively
Knowledge of motor vehicle or previous experience in the motor industry would be advantageous but not essential
Able to work off own initiative or part of a team
Br able to manage and prioritise workloads
What we offer:
Day shift, Monday to Friday 08.30am - 5pm
Ongoing training and professional development
Free onsite parking
Uniform and PPE provided
Benefithub (Worlds largest selection of Employee Discounts and Lifestyle Benefits)
Electric vehicle salary sacrifice scheme
Telus Health
Discounted parts and non-auction vehicles
Employee discount on Vodaphone
Paid day to volunteer for a charity of your choice
Competitive basic salary
28 days holiday (including Bank Holidays)
Pension plan with 3.5% employer contribution
This role is subject to a satisfactory DBS, Finance, Right to work and reference checks.
SYNETIQ Ltd., the UK-based business unit of IAA Holdings, LLC (IAA), an RB Global, Inc. company, is the leading integrated salvage, dismantling and vehicle recycling company in the UK, formed to become the most innovative and trusted business in the industry. An integrated, data-driven and innovative business, SYNETIQ has led the way in raising industry standards and continually innovates ways of working to deliver great value, ensure complete compliance and provide a positive experience.
SYNETIQ, an IAA company is an equal opportunity employer and ensures non-discrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by the internal Recruitment Team. No agency calls, please.
Location: Stanthorne, GB
Posted Date: 12/27/2024
Our Client Team in Winsford is offering a rewarding opportunity for a Client Services Administrator to join their team on a 12-month fixed term contract.
In this position, you will be responsible for managing administrative tasks, addressing inquiries, and delivering exceptional service to customers and clients. If you have a strong background in administration and customer service, this role may be the perfect fit for you. Join us at Winsford to contribute significantly to the team's success and uphold outstanding client service standards.
Key Areas of Responsibility, Activities & Tasks Involved:
Handling telephone queries received from customers and clients in a polite and professional manner
Actioning and responding to all customer and client emails promptly and professionally
Updating user accounts and managing access to our partner portal
Adding both manual and automated uplift instructions to the system
Managing client queries received via the partner portal
Processing both manual and automated clearance of salvage at the request of our clients
Generating certificates of destruction for salvage which have been scrapped or dismantled
Dealing with incoming post, including vehicle documentation and keys
Handling and responding to the issuing body of fines and penalty charge notices
Assisting our customers with the retention of cherished plates
Liaising with our site team to coordinate the return of personal belongings
Assisting our Auction team with issues preventing vehicles being listed for sale
General office duties including scanning, database updates and filing
Arranging the collection of customer vehicles and salvage upon request
Here's what you bring:
Knowledge of Microsoft packages
Professional Telephone Manner
Able to communicate clearly and effectively
Knowledge of motor vehicle or previous experience in the motor industry would be advantageous but not essential
Able to work off own initiative or part of a team
Br able to manage and prioritise workloads
What we offer:
Day shift, Monday to Friday 08.30am - 5pm
Ongoing training and professional development
Free onsite parking
Uniform and PPE provided
Benefithub (Worlds largest selection of Employee Discounts and Lifestyle Benefits)
Electric vehicle salary sacrifice scheme
Telus Health
Discounted parts and non-auction vehicles
Employee discount on Vodaphone
Paid day to volunteer for a charity of your choice
Competitive basic salary
28 days holiday (including Bank Holidays)
Pension plan with 3.5% employer contribution
This role is subject to a satisfactory DBS, Finance, Right to work and reference checks.
SYNETIQ Ltd., the UK-based business unit of IAA Holdings, LLC (IAA), an RB Global, Inc. company, is the leading integrated salvage, dismantling and vehicle recycling company in the UK, formed to become the most innovative and trusted business in the industry. An integrated, data-driven and innovative business, SYNETIQ has led the way in raising industry standards and continually innovates ways of working to deliver great value, ensure complete compliance and provide a positive experience.
SYNETIQ, an IAA company is an equal opportunity employer and ensures non-discrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by the internal Recruitment Team. No agency calls, please.
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Location: Stanthorne, GB
Posted Date: 12/27/2024
Contact Information
| Contact | Human Resources SYNETIQ Ltd |
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