German Customer Service Agent

We are seeking German-Speaking Customer Service Agents to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service to our German-speaking customers. You will create awareness ensuring customers are knowable, update customer details and ensure customer satisfaction by delivering a professional and high-quality service Key Responsibilities: Handle incoming customer inquiries via phone, email, chat, in German . Provide accurate, valid, and complete information to customers by using the right methods and tools. Resolve customer complaints and issues promptly and effectively. Maintain a positive, empathetic, and professional attitude towards customers at all times. Document customer interactions, comments, and complaints accurately in the CRM system. Identify and escalate priority issues to the appropriate team or manager. Follow communication procedures, guidelines, and policies. Requirements: Fluency in German and proficiency in English . Previous experience in customer service, preferably call center environment. Strong communication and interpersonal skills. Ability to handle multiple tasks and work in a fast-paced environment. Problem-solving skills and a customer-oriented attitude.

Location: Western Cape, ZA

Posted Date: 1/7/2025