Production Chain Owner for Rates, FX & Credit

Company Description Natixis Corporate & Investment Banking is a leading global financial institution that provides advisory, investment banking, financing, corporate banking, and capital markets services to corporations, financial institutions, financial sponsors, and sovereign and supranational organizations worldwide. Our teams of experts in 30 countries advise clients on their strategic development, helping them to grow and transform their businesses, and maximize their positive impact. Natixis Corporate & Investment Banking is committed to supporting the environmental transition by aligning our financing balance sheet with a 1.5°C trajectory by 2050. Natixis Corporate & Investment Banking is part of the Global Financial Services division of Groupe BPCE, the 5th largest European financial institution and the second-largest banking group in France through the Banque Populaire and Caisse d’Epargne retail networks. If you are interested in inspiring challenges, making an impact and helping build the world of the future – if you want more than just a job – then join us. As a responsible employer, we constantly strive to build a fulfilling and inclusive working environment. We are committed to offering the same opportunities to all our talents from all backgrounds and career paths, regardless of their age, experience, sexual orientation or disability. Job Description Within CIO CIB - Global Markets, you join the "Business Risk Indicator Supervision" team led by Charles-Edouard Fourmaintraux, as head of the "Rates" production chain. You are the primary point of contact for the Rate, FX, and Credit business lines for production topics. Your responsibilities include improving and aligning the level of service provided to the business with IT investments, coordinating business processes in alignment with the business organization, managing interactions with business stakeholders, providing a transversal vision of IT value stream components, and delivering quality IT Run reporting to business users and the IT Management Board. Your daily tasks are to: Ensure the quality of IT interactions with the production business by overseeing the major incident management process within the IT teams; Ensure communication with the business is of good quality and coordinate impacts on the business in case of major incidents; Verify business user satisfaction with IT management services through ongoing interactions and regular satisfaction surveys; Develop domain expertise and knowledge within IT teams to ensure continuous improvement; Manage IT production reports and service level tracking by following end-to-end business processes, implementing the indicator pack to accurately monitor production quality, holding regular meetings with the business to review major incidents and remediation plans, and liaising with operational risks to report on the progress of remediation plans; Monitor cross-functional IT events with other departments, domains, or application support, respond to a business user’s concerns or problems, and coordinate requests/incidents from VIP/VOP users reported in the context of monitoring major events, processes, and customer escalation; Develop domain expertise and knowledge within IT teams and ensure teams participate in incident resolution action plans close to business users for continuous improvement. TransformativeFinance The position is based in Paris and offers 10 days of teleworking per month, 15 to 17 days of RTT per year, and on-site services such as catering, gym, or corporate concierge. Our remuneration consists of a fixed amount, an annual bonus, a corporate savings scheme including profit-sharing, participation, and contributions. As a Top Employer, we put our people first. Internal mobility, career development, and training programs allow you to grow and thrive throughout your career. You work in a hybrid, inclusive, and collaborative work environment. You also have the opportunity to make a commitment to society and the causes that matter to you through our corporate foundation. Required Skills/Qualifications/Experience About you: If you recognize yourself in the following description, you are made to work with us You have at least 10 years of experience in similar positions. You are familiar with: Functional and technical aspects of business issues; Principles of continuous improvement. You are: Recognized for your customer orientation and focused on commercial satisfaction; Excellent communication and synthesis skills; Rigorous and responsive. You master English with a B2 level. Tell us you are interested in responding to this ad. J-18808-Ljbffr

Location: Paris, FR

Posted Date: 1/9/2025