IT Group Operations Manager- EUC, DWP, Transition & Transformation

Join HCLTech Global Top Employer 2024 HCLTech is a global tech company with 225,000 HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion. HCLTech France: 500 HCLTechies. Offices: Paris, Lyon, Toulouse and Blagnac. We are looking for an IT Group Operations Manager - EUC, DWP, Transition & Transformation to join our teams working on one of our renowned client's facility based in Puteaux, Île-de-France, France. Job Summary The IT GOM role is a critical role in our organization. This is an ideal opportunity for someone who is motivated by an opportunity to participate in an organization's regionalization approach to end user support and infrastructure. We are looking for an individual who has the technical skills and intellectual capability to lead through this change and has the drive and desire to grow with a business. Critical for success is the ability to oversee the support of global site teams, systems, infrastructure, and end user support. Essential Duties and Responsibilities Managing a team of 500 globally across various tracks including Microsoft Platform services, Identity access management, Service Now, Intune, Service desk, and Deskside services. Budgeting & P&L Experience - Managing Capex & Opex, and ensuring that the revenue and margin are in line with the budgeted numbers. Strong onsite/offshore communication management and coordination skills, with the ability to conduct quarterly/semi-annual reviews. Adhering to the Incident management process, guiding the team in problem analysis, communication management, crisis management, and emergency fixes. Leading and managing large transitions & transformations within the End User Services Domain. Liaising with customer executives at the CXO and CIO levels and participating in the IT roadmap journey. Guiding the Centre of Excellence team to deliver and meet customer transformation journeys on Microsoft and Identity Access management platforms. Conducting weekly and monthly meetings with internal regional heads. Understanding Service Deliverable SLAs and recommending changes to achieve the same. SLA Measurement, Reporting & Adherence - 5 Nines. Strong capabilities in handling deliverables responsibility. Vision & Goal Setting abilities with orientation on details to achieve the same. Mentoring the team on technical tools, operational processes & procedures, identifying improvement areas & implementing measures to maximize customer satisfaction levels. Periodic evolution of SLA metrics and audits. Strong process knowledge of ITIL V-3 and experience in IT & Security certifications like ISO 20/27 K Certifications. 3rd Party Vendor Management & Contract Negotiation. Skills & Experience Developing relationships with customers and stakeholders to ensure high satisfaction levels. Liaison between business leaders and senior management to drive program/projects budget at a strategic level. Reviewing project portfolio and contents periodically and assessing for linkage, support, and contribution to major goals and strategies. Working with client and operations teams to identify and manage service improvement activities. Removing obstacles to customer satisfaction and/or financial performance. Skills and Abilities Managing end-to-end Service-Now, O365, Microsoft Technologies, Field Services, Service Desk, IP Telephony, Windows Platform, Intune, and Identity Access management. Local language desired. Ability to interact with CIO/Infrastructure director. Strong understanding of ITIL framework, Information Security, Microsoft Platform Services. Preferably 15 years of industry experience with managing a team of over 100 resources. At least 12 years of EUC experience. Strong leadership, people & customer relationship skills, and drive to push initiatives within and outside the system. Strong hold on financial planning and P&L. Education/Expertise BS degree in Computer Science, Engineering, or Information Technology or equivalent. Minimum of 10 years of experience in a managerial role of global teams with a scale of 500. Flexible working hours as the team is global - APAC, US, UK hours. Demonstrated success with unit-based application planning and development, project management, and policy development. Excellent analytical, planning, project management, problem-solving, negotiation, and organizational skills. Excellent knowledge of product life cycle, tools, processes, and operations planning. Excellent customer service capabilities and attitude. Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment. Apply now and submit your CV in English For further information, please contact Why become an HCLTechie? At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive. We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech: Comprehensive benefits package. Global career opportunities and mobility. Flexible work environment supporting work-life balance. Exciting projects and upskilling opportunities to shape your role. Total wellbeing focus: Beyond professional growth, you'll be able to collaborate with like-minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more. Type d'emploi : Temps plein, CDI Capacité à faire le trajet ou à déménager: Puteaux (92): Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Requis) Question(s) de présélection: Are you legally authorized to work in France? Are you comfortable working in an onsite setting? Langue: Fluent French and English (Requis) Permis/certification: French ID Card or a French Passport (Requis) Lieu du poste : En présentiel J-18808-Ljbffr

Location: Puteaux, FR

Posted Date: 1/9/2025