General Manager/Operations Manager

We are seeking a dynamic and versatile General Manager/Operations Manager to oversee and streamline the operations of our diverse businesses, primarily focusing on our Takealot e-commerce business. This role requires a driven individual capable of improving processes, managing teams, and driving growth while maintaining a hands-on approach to problem-solving. The ideal candidate will also support strategic planning for our water solutions business. Key Responsibilities Oversee daily operations, including technician scheduling, ticket resolution, and client communication. Improve and refine current processes to ensure efficiency and scalability. Manage and mentor the admin assistant, ensuring accurate invoicing, reporting, and technician oversight. Analyze collected data to provide actionable insights to clients and improve service delivery. Develop new business by identifying potential property portfolio clients and building relationships with property managers. Explore new service offerings (e.g., high-end home maintenance, holiday home management). Takealot E-Commerce Manage day-to-day operations, including stock control, order fulfillment, and responding to Takealot portal queries. Analyze sales performance to identify high-performing products and areas for improvement. Assist with product research, sourcing, and inventory management. Build a ranking system to prioritize inventory investment based on profit margins, return rates, and sales velocity. Support packaging, returns, and shipment bookings as needed. Strategic Growth Support Collaborate on potential branding strategies across the businesses. Key Skills and Qualifications Strong background in operations and team management, with a proven track record of process improvement. Sales experience, particularly in building client relationships and cold outreach. Analytical skills to interpret data and make informed decisions to optimize performance. Exceptional organizational and multitasking abilities to manage diverse responsibilities. Experience in the property maintenance, e-commerce, or service industries is advantageous. Proficiency in relevant software tools (e.g., MaintainX, Excel, Takealot portal, Xero). Personality Traits Highly proactive and self-motivated. Problem-solver who thrives in a fast-paced, dynamic environment. Excellent communicator with strong interpersonal skills. Detail-oriented yet capable of seeing the bigger picture for strategic growth.

Location: Johannesburg, ZA

Posted Date: 1/10/2025