Polyworks Engineer

Job Title: PolyWorks Engineer Location: North East Salary: Experience dependant Package: BUPA and Life Assurance, 5%, Pension contribution Employment Type – Permanent Our Client: Is the Master Distributer of PolyWorks Software. We specialise in delivering metrology solutions to our customers using PolyWorks software, a powerful metrology platform for 3D measurement and analysis. We are committed to providing exceptional customer service and technical support to ensure our clients get the most out of their investment. Position Overview: Our Client is seeking a dedicated and knowledgeable PolyWorks Engineer to join our team. The ideal candidate should be open to traveling and staying overnight at client locations to deliver PolyWorks training and metrology services. This role offers a mix of office-based work, where you'll handle customer support calls, and on-site visits to provide training and metrology services such as 3D scanning. Key Responsibilities: Provide PolyWorks technical support to customers via phone, email, and remote sessions. Provide PolyWorks software training to customers, which may require travel and overnight stays. Provide in-house and on-site 3D scanning and metrology services Collaborate with the development team to escalate and resolve complex technical issues. Document and track customer interactions, issues, and resolutions in our support system. An alternative working pattern in terms of a 9 day fortnight, week 1 - Monday to Friday, week 2 – Monday to Thursday with the Friday off. Working 75 hours during the 9 days (so a workday consists of working 9 hours with 40 minute lunch break, eg 8.30am to 5.30pm). Requirements: Bachelor's degree in Engineering, or a related field, or equivalent work experience. Strong understanding of 3D metrology and measurement technologies. Experience with PolyWorks software or similar metrology software platforms. Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. Ability to work in a fast-paced, customer-focused environment. Proficiency in using remote support tools and technologies. Willingness to travel and stay overnight as required for on-site customer support and training. UK Driving Licence and car Join the team and become part of a dynamic company that values innovation, teamwork, and excellence in service delivery. If you meet the requirements and are ready to take on this exciting opportunity. Workforce on Demand and our client is an equal opportunity employer and welcomes applications from individuals of all backgrounds and experiences. Note: The job description provided is for illustrative purposes and may be subject to modifications based on the specific needs of the employer

Location: North Woolwich, GB

Posted Date: 1/10/2025