Technical Services Manager

Integral is seeking a dynamic and experienced Technical Services Manager to join our team in Pangbourne, working with a prestigious high-profile client. Key Responsibilities • Lead Hard Services Management (budgets, schedules, quality & risk, statutory compliance, and governance) • Develop and implement consistent maintenance management practices on site. Lead service partners and teams in driving performance and best practice to ensure exceptional service delivery. • Accountable for the JLL Engineering Operations Audit program for the client account • Drive and deliver innovative cost reduction or sustainability programs. • Deliver improvement strategies using quantifiable data driven information from all available technology platforms. • Work with the account EMEA Sustainability Manager to identify energy management best practices and innovations that are applicable within the Client account. • Accountable for engineering budget working with the Site Lead in accordance with the financial timetable • Communicate regularly with the Client team to build and maintain relationships and work with key business partners and cross functional groups. • Manage internal and external Service Level Agreements (SLA) and Key Performance Indicators to ensure contractual commitments are met or exceeded. • Promote high level of customer service to ensure and drive best practices. • Ensure business continuity plans are carried out as required to maintain minimum service disruption. • Conduct risk assessments and follow safety protocols, keeping up to date with latest legislation and trends. • Able to apply a risk focused maintenance approach and operations of plant and systems in Labs / critical environments. • Provide supervision and leadership of a service team that ensures the efficient and safe operation of client site. • Lead and develop a ONE TEAM approach with all JLL/Integral staff and supply partners as part of Third-Party Contractor Management. • Operate to an Asset management plan (one year - 10 year), dilapidation and update plans relating to special locations and change control process covering business critical areas. • Escalate urgent issues identified through to the Site Lead and UK Engineering Manager. Respond to work interruptions, outages, or emergencies consistent with the SLA. • Establish emergency response escalation programs working with the client and Security to ensure the appropriate representatives are notified of emergency conditions in a timely manner. • Ensure maintenance is carried out in line with Client and JLL H&S procedures, using the permit to work system where applicable and action improvements identified during the building and workplace inspections and reviews. • Manage all technical training requirements including competency assessments, critical services training, and scenario training exercises. • Other duties as requested by the UK Engineering Manager to meet the changing needs and demands of the business. • All the time working in accordance with health and safety measures and promoting best practice amongst colleagues, contractors, and vendors. Working Life • In the role you will be based at the Pangbourne campus, with minimal travel to other UK sites. • You will work independently reporting to the UK Engineering Manager • You will work over a 5-day week, Monday to Friday • On occasion you may be required to work weekends or bank holidays, this will be arranged in advance. About You • You have direct experience in delivering technical Facilities Management services within a fast paced, high profile environment. • You have worked in a similar role and have skills to lead and influence others. • You have a track record in the management of Hard Services, preferably in both self-delivered and outsourced engineering services contracts. • You have experience in financial management and budgeting, identifying cost savings/avoidance. • You are able to build and maintain positive client relations and network at all levels. • You are open and have good communication skills. • You are proficient with Word and Excel and have a keen interest in technology. • You strive for excellence in what you do and share ideas for improvement. • You are organized, work efficiently, and can meet tight deadlines with professionalism and service focused approach. • You are adaptable to work to requests and projects that may vary. • You have a higher diploma in mechanical / electrical engineering. • You have a Technical or/and Authorised Person (preferred) qualifications. Employee Benefits • 25 days holiday plus bank holidays. • Ability to buy and sell holidays – buy 5 days & sell 2 days. • Life assurance • Auto-enrolment company pension scheme • Employee Assistance Program (EAP) • Cycle to work scheme. • Purchase an electric vehicle via salary sacrifice. • Employee discounts with various brands • Learning and development programs, training, and career opportunities

Location: UK, GB

Posted Date: 1/10/2025