Portfolio Support Manager

Join Our Team as a Portfolio Support Manager: Driving Excellence in Student Living Are you a seasoned leader ready to elevate student accommodation experiences to new heights? We're seeking an exceptional Portfolio Support Manager to support the Portfolio Manager with their team of General Managers nationally accross the Portfolio Division. This exciting role offers the opportunity to make a significant impact on student living experiences and satisfaction. The role is home-based but will require national travel to support your team of General Managers. About Us: At Homes for Students, we're not just in the business of providing accommodation – we're creators of memorable homes for students. Our mission is to deliver the perfect accommodation experience, recognising that the success of our partners is fundamental to our own. If you're passionate about positive impact and thrive in a collaborative, forward-thinking environment, this role is tailored for you What We're Looking For: We're searching for a trailblazer with a proven leadership record, outstanding communication skills, and a talent for transforming challenges into opportunities. As a Portfolio Support Manager, you'll be the driving force behind our commitment to exceptional customer experiences, health and safety, and operational excellence. Key Responsibilities: Drive KPI performance, accountability, and ownership through supportive leadership. Oversee standards across properties through planned visits, audits, coaching, and performance verification reviews (PVRs). Ensure daily checks, safe working practices, and high standards are consistently upheld. Cultivate a culture of continuous improvement, training, and development. Influence sales performance and drive operational excellence for outstanding customer satisfaction. Manage client relationships, ensuring effective communication and reporting. Support the Portfolio Manager in building and maintaining client relationships, working flexibly to their needs. What We Offer: Be part of a mission-driven organisation creating memorable homes for students. Collaborate with a diverse and talented team. Lead initiatives aligned with our values for positive community impact. Enjoy a dynamic work environment that encourages innovation and growth. What We Need From You: Proven leadership experience in a similar role. Strong communication and interpersonal skills. Success in managing KPIs and driving positive outcomes. Commitment to diversity, equity, and inclusion. Knowledge of facilities management, health and safety, and compliance. What We Offer: Generous holiday package: 25 days, plus bank holidays, for work-life balance. Car Allowance to support your commute. Bonus Scheme to celebrate your success. Enhanced family leave packages for the important things in life. Exclusive retail discounts to make your money go further. Celebrate your birthday with a well-deserved day off. Car leasing scheme for a comfortable commute. Cycle-to-work scheme to stay active and eco-friendly. 2 charity days per year to make a difference in the community. Life insurance for peace of mind. Next Steps: To apply, review the attached job description and complete the short application form. At Homes for Students, we embrace diversity and are committed to fostering an inclusive workplace. We welcome applications from all backgrounds and communities and are happy to discuss any reasonable adjustments you may need. If you're ready to shape the future of student living and take your career to new heights, apply now and become a key player in delivering exceptional student experiences ADZN1_UKTJ

Location: Birmingham, GB

Posted Date: 1/10/2025