Customer Service Assistant

Job Description: Customer Service Agent – Leeds Location: Leeds, West Yorkshire - Office based Monday-Friday Salary: £25,000 Contract Type: Full-time, Permanent To apply, you must: Have experience in a customer service role dealing directly with consumers Be able to work on site in Leeds (LS12) 5 days per week Have proven experience of handling complaints, queries and have a track record of success in doing so About Us Our client is a leading dental business based in Leeds, providing exceptional dental care and cosmetic treatments. Renowned for our professional and friendly environment, they pride themselves on offering a five-star experience to every client. As they continue to grow, we’re looking for multiple dynamic and enthusiastic Customer Service Assistant's to join their in-house team immediately. Role Overview The Customer Service Assistant(s) will be the first point of contact for their clients, delivering excellent customer service over the phone, via email, and in person. You will ensure smooth communication between clients and the practice, managing bookings, answering queries, and contributing to an outstanding client journey. Key Responsibilities Handle incoming inquiries via phone, email, and online platforms, ensuring a warm and professional response. Schedule and manage appointments efficiently using our booking system. Address client concerns or questions, providing accurate information about our treatments and services. Liaise with dental practitioners and other team members to ensure seamless communication and client satisfaction. Support clients with finance applications and payment processes as required. Maintain and update client records with a high degree of accuracy and confidentiality. Assist with general administrative tasks to support the team. Uphold the company’s values by creating a welcoming and positive environment for all clients. Ideal Candidate Experience: At least 1 year of experience in customer service in a B2C environment. Skills: Exceptional communication and interpersonal skills; highly organised with attention to detail. Tech-savvy: Comfortable using booking systems and Microsoft Office; experience with CRM systems is a plus. Personality: Friendly, professional, and empathetic with a client-focused approach. What We Offer A supportive and positive work environment. Training and development opportunities. Free parking and excellent transport links. Regular team events and incentives. Application Deadline: Open until filled.

Location: Leeds, GB

Posted Date: 1/10/2025