Head Of Global Retail Training - Fare domanda a

Head of Global Retail Training: Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization, present in more than 80 countries with 5,000 points of sale, including more than 400 company-owned stores. Directly reporting to the Global Insights & Retail Excellence Director, the Head of Global Retail Training will play a pivotal role in shaping and executing Diesel's retail training strategy across our global network of stores. This individual will be responsible for developing and delivering comprehensive training programs to enhance the skills and capabilities of our retail teams, ensuring exceptional customer experiences, driving sales performance, and supporting the brand repositioning to Alternative to Luxury. Coordinating a team in HQ, Regional Retail Managers (functional reports), and Training ambassadors in stores, He/she will guarantee the deployment of learning solutions for retail training in collaboration with the relevant stakeholders in the HQ and in the Regions. He/she will carefully monitor and measure the impact and effectiveness of training initiatives in terms of business and people performance metrics, always aligned to the brand strategies and sales performances. KEY JOB RESPONSIBILITIES Develop and implement a global retail training strategy aligned with Diesel's brand values, business objectives, and customer service standards - always balancing Regional needs vs Global standards consistency. Design, deliver, and continuously improve training programs for various retail roles, including sales associates, store managers, and regional trainers. Design, cascade and execute Diesel Global Retail Training governance, setting clear ownerships, roles & responsibilities, and clear tasks of all involved stakeholders. Own Global Training Calendar definition, execution and maintenance along the year. Collaborate with cross-functional teams, including retail operations, human resources, and merchandising, to identify training needs and opportunities for improvement. Provide ongoing support and coaching to Retail Trainers (and if needed to store managers) to reinforce learning and development objectives. Create engaging and interactive training materials, including presentations, e-learning modules, training manuals, and training concepts, utilizing multimedia and innovative instructional techniques. Conduct regular training sessions, workshops, and seminars for retail staff, both in-person and virtually, to ensure consistent delivery of brand messaging, product knowledge, and sales techniques. Evaluate the effectiveness of training initiatives through feedback mechanisms, performance metrics, and assessments, and make data-driven recommendations for enhancements. Stay abreast of industry trends, best practices, and emerging technologies in retail training and incorporate relevant insights into training programs. Foster a culture of learning and excellence within the retail organization, promoting continuous development and career growth opportunities for employees. Serve as a brand ambassador and advocate for Diesel's values and mission, both internally and externally. PROFILE Bachelor's degree in Business Administration, Human Resources, Education, or a related field; Master's degree may be a plus. At least 5 years of experience in a similar managerial role in a well-structured retail company and/or in a field training role. Previous experience in store is considered highly relevant. Proven track record of designing and delivering effective training programs, with a focus on retail sales, customer service, and product knowledge. J-18808-Ljbffr

Location: provincia-di-milano, IT

Posted Date: 1/11/2025