Customer Services Associate

Our client, an international bank based in London seek a Customer Services Associate on an initial 12 month Fixed term contract. This will be Office based, 5 days per week It is essential that you have a banking customer service background Day to Day Responsibilities Branch Operations and Handing of Remittances Monitoring & processing of Incoming and Outgoing remittances. Opening of Business & Individuals Accounts KYC Compliance, Transactions Monitoring / Review and preparation of various reports. Periodic Review of Accounts, KYC and AML Reviews and prepare Risk Metrics / check-list. Creation and Verifications of Finacle Entries and Generation of daily reports. Filling and Scanning documents Handing / assisting of existing / new customer Queries - Phone/Emails/Letters/ Postal request & face to face customers and complaints Essential Experience Required Knowledge of Branch Operations / Remittance Handling Sound Knowledge of AML KYC guidelines. Customer Focused and Complaint Handling Skills. The ability to communicate clearly and efficiently with customers. Knowledge of Finacle is preferred Relevant experience in Banking customer services role Will not require sponsorship Please note - We will only be able to respond to candidates who meet the above required experience, this is a non sponsored role - Full Uk working rights required ADZN1_UKTJ

Location: The City, GB

Posted Date: 1/11/2025