Global Delivery Manager

About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. Global Delivery Partner (GDP) Management : Work with domain leaders to develop an in-depth understanding of the domain priorities in support of Deltas Digital and IT Transformation strategy. In collaboration with GDSM team and other supporting teams such as Vendor Management, Supply Chain Management, Finance & Delta IT CCOEs, work with the GDPs to ensure efficient global delivery in support domain priorities across new and existing engagements, managing resource demand, and as well as future transformation objectives. Key responsibilities include: Work with domain leaders and global IT services partners to design and operationalize transformational programs across the IT services life cycle including legacy app modernization, SRE / Sustain / Reliability programs, App Modernization in the Cloud and Test Automation solutions Work with IT CCOE, domain leaders and architects to deploy and operationalize GenAI powered solutions to accelerate domain strategy Utilize data driven metrics to drive transformation initiatives to measurable IT (speed, quality, reliability) and business value Leverage and optimize global engagement models, operating models and governance models to drive Deal Structuring - RFP, SOW / MSAs Pricing Manage key program objectives & delivery risks Elevate the engagement level maturity with global delivery partners to drive transformational change Conduct and review performance benchmarking Governance; Risk Management & Analytics on Agile product delivery Coach Global Delivery Partners in applying Industry best practices on project / program delivery, including leverage of their Innovation & Delivery Centers of Excellence Lead cost and delivery optimization opportunities across IT services and consulting companies Compile periodic and ad-hoc vendor business summaries that reflect the overall state of the GDP relationship Continuously improve total business value and strategic alignment of global delivery program What you need to succeed (minimum qualifications) : Bachelors degree in computer science, Information Systems or related technical field. A minimum of 12 years of experience with a large technology/business consulting organization or a large global company. Ability to develop, represent and execute breakthrough business cases & proposals for change / improvements to program including reviews with senior IT stakeholders Strong personal-leadership and negotiation skills, we want you to develop and nurture relationships quickly despite obstacles Experience with designing and executing IT projects in areas like global delivery, strategic partner management, IT strategy development and IT financial planning. Knowledge of GenAI powered solutions including technical architecture, business benefits and operational risks Experience with vendor management, vendor transitions, Statement of Work (SOW) development, contracting & pricing models. Knowledge of large IT services companies Hands-on experience in managing large & complex engagements Solutions development attitude and consulting mindset in all aspects of engagement Knowledge of SDLC using Agile and Waterfall methodologies An understanding of Infrastructure, Infosec and DevSecOps What will give you a competitive edge (preferred qualifications): Demonstrated experience developing relationships at all levels of an organization Experience working with diverse teams located across various countries Hands on expertise in converting the insights into business cases, proposals and implementation roadmaps Highly adaptable, a driver of change, and capable of quickly rallying teams / peer groups

Location: bangalore, IN

Posted Date: 1/18/2025