Business Systems Support Specialist

Job Title: Business Systems Support Specialist Department: Business Systems Reports to: Business Systems Manager Based at: Main office Primaloft, Inc. Headquarters in Latham NY Job Purpose: The Business Systems Project Specialist will be the liaison between the company and MSP Provider. This position will take ownership over managing hardware inventory and should be able to assist with basic IT issues. This role will also ensure the accuracy of Product Data within the company's SaaS-based business systems. This role oversees new item creation and modifications to the Item Master, supports SOX compliance, ticket tracking, and audit logs, and assists with system-driven process improvements, integrations, and enhancements. Key Duties and Responsibilities: Managing Hardware Inventory for the Company Liaison between MSP provider and the Company Expectation is that this person will cut the Adnet Support hours in half Develop SOP for hardware and ensure MSP provider is following proper SOP for onboarding/offboarding users Assist with other IT needs as required. Oversee 12 business system platforms, ensuring ongoing data accuracy. Monitor integration audit logs daily to ensure data flow and resolve issues by identifying root causes or collaborating with relevant partners. Collaborating with any 3rd party system consultants. This position drives ongoing accuracy of Data across the company business systems. Manage system changes impacting 2-Way and 1-Way integrations, including systems like NetSuite, SourceDay, NuORDER, and Salesforce.com. Document all system changes and ticket them for quarterly SOX compliance audits. Support the Business Systems Manager in troubleshooting configurations, integration failures, and system challenges. Contribute to the development of automations, dashboards, reporting, and training. Qualifications: Bachelor’s Degree or 3 years of relevant experience with cloud based software systems, PC systems, Apple systems and Windows Operating Systems. Experience managing data and maintaining a single source of truth. Experience with system design, mapping and integrations. Batting/Loose fill/Non-Woven materials experience a plus. Familiarity with NetSuite, Salesforce, Monday.com, Sourceday, Egnyte, NuORDER, Jitterbit, or AlisQi is advantageous. Job Requirements: Strong technical skills in hardware and software troubleshooting Strong Project Management and process improvement skills Exceptional attention to detail Experience presenting and training groups. Availability for video conference calls outside standard office hours. Excellent interpersonal communication and organizational skills. Ability to manage multiple tasks effectively and efficiently. Document data and process related changes. Proactive approach with strong time management skills. Enthusiasm for process improvement initiatives Work Environment: This is an in-office, hybrid work position. It will be expected to be in the office Tuesday-Thursday, with dedicated work from home days Monday and Friday. It is expected that there will be a dedicated work space for work from home days. The role involves frequent independent work, with regular team communication via chats, video calls and in-person meetings. Travel is limited to approximately 10% of the time, including offsite meetings, user conferences and certification courses.

Location: Latham, NY, US

Posted Date: 1/20/2025