Client Success Specialist: Operations

Requirements: Bachelor’s degree in business, operations, logistics, or a related field preferred. 2 - 3 years’ experience in a logistics provider, perishable commodity agent/retailer, or commercial farming company in an operational, logistics, or client support role. Experience in managing client/supplier relationships with a focus on operations. Experience in analysing and improving operational processes or logistics workflows. Driver’s licence (role includes travel). Knowledge and Skills: Experience in the fresh produce industry, with a focus on operations, logistics, or client support. Strong communication, problem-solving, and organisational skills. Proven ability to work independently, taking initiative in operational challenges. Proficiency in using CRM systems and operational tools. Intermediate to advanced data analysis skills, with a focus on operational efficiency. Willingness to work outside standard office hours to meet business needs. Strong verbal and written communication skills in English and Afrikaans. Main Duties: Client Onboarding and Support Onboarding: Guide new clients through the product implementation process, ensuring smooth integration and operational readiness. Provide ongoing training and support to help clients maximise the value of our solutions. Support: Act as the primary point of contact for clients, addressing technical and operational inquiries related to the platform. Collaborate with internal teams to resolve issues efficiently. Client Engagement: Proactively monitor client usage and engagement with our products, providing support to ensure they fully utilise the platform’s features. Operational Efficiency and Client Feedback Operational Process Improvement: Collaborate with clients to analyse their operational processes and suggest ways to improve efficiencies using our platform. Identify opportunities for automating tasks and reducing manual workloads. Client Feedback Loop: Gather and communicate feedback from clients to internal teams, particularly product and engineering, to enhance platform features and resolve any operational bottlenecks. Custom Solutions: Work with internal teams to tailor solutions to specific client needs, ensuring that our offerings meet operational requirements and business objectives. Relationship Management and Client Retention Building Trust: Establish strong, long-lasting relationships with clients by ensuring open and consistent communication. Address client concerns with a focus on operational support and process enhancement. Client Retention: Develop and implement strategies to maintain high levels of client satisfaction and retention, ensuring clients feel supported and valued. Proactive Engagement: Identify ways to improve client engagement, including training, product updates, and regular check-ins to ensure their operational needs are being met. Product Knowledge and Expertise Product Understanding: Maintain a deep understanding of our platform’s operational capabilities and features, with a focus on how it supports client workflows. Operational Excellence: Leverage product expertise to guide clients through best practices, operational tips, and ways to streamline their processes using our solutions. Collaboration and Internal Support Cross-Department Collaboration: Work closely with product, engineering, and customer service teams to ensure that client feedback and operational challenges are addressed swiftly and effectively. Process Documentation: Create and maintain documentation on operational workflows and best practices for both internal and client use. Please send your cv, qualifications, references, salary expectation and photo to: desmainevinerecruitment.co.za

Location: Stellenbosch, ZA

Posted Date: 1/21/2025