Customer Support Specialist

Who are they? What if advertising strategies were more profitable for both ad players and consumers? Happydemics empowers advertising players worldwide to precisely measure the ROI of their campaigns . Utilizing a unified methodology and cutting-edge technologies, we streamline performance measurement and campaign optimization. As the trusted partner of thousands of players globally, our SaaS delivers key analytics in a privacy-friendly environment, setting a new standard in advertising effectiveness . We are seeking a Customer Support Specialist to support our new clients in adopting and mastering the [Platform Name] solution. As the Client Onboarding Expert, you will play a key role in customer satisfaction and retention by facilitating a seamless onboarding experience that ensures clients maximize the value of our platform from day one. A strong background in tech, advertising, or agency environments will be highly valuable for this role. Key Responsibilities Client Onboarding (30%) Onboard approximately 100 clients per year onto our platform, ensuring they become autonomous and gain a thorough understanding of its features. Host regular webinars to showcase new features and optimize platform usage. Client Support (60%) Manage client inquiries via tickets and emails, providing accurate and timely responses. Act as the main point of contact for clients, ensuring their satisfaction. Contribute to process improvement by enriching support content and promoting automation to reduce ticket volume (product-centric approach). Client Feedback Sharing (10%) Share client feedback with relevant teams: Account Managers : flag potential churn risks or identify business opportunities. Product Team : suggest updates or improvements based on field insights. Preferred experience Experience: 1-5 years in onboarding, customer success, client support, or a related role, ideally within a SaaS company, tech environment, advertising, or agency sector. Communication Skills: Excellent written and verbal communication skills; ability to convey complex information in a clear and engaging manner. Customer-Focused Approach: Strong customer service orientation with the ability to understand client-specific needs and provide personalized solutions. Organizational Skills: Strong project management capabilities, able to coordinate and prioritize multiple client accounts at different onboarding stages. Technical Proficiency: Comfort with digital tools and SaaS platforms; experience with CRM systems and project management software is a plus. Industry Knowledge: Familiarity with the tech, advertising, or agency sectors is highly beneficial for understanding and anticipating client needs. Analytical Mindset: Ability to analyze client data to identify trends and opportunities for improving the onboarding experience. Fluent in english Recruitment process Join a fast-growing SaaS company and play a key role in our growth Professional development : access to continuous training and professional growth opportunities (vertical and/or horizontal mobility) Recognition and rewards : competitive fixed and variable pay Autonomy and responsibility : encouragement to take initiatives and make a real impact on projects. Innovative projects : participation in groundbreaking projects in the field of advertising effectiveness. Cutting-edge technologies : access to advanced tools and technologies to carry out your missions. International work environment: collaborate with an innovative, passionate and international team. HQ in the heart of Paris Flexible work options : remote work options and flexible office policy for better work-life balance. Transparency and open communication : between teams and management Video call with Audrey (HR Manager). Interview with the Head of Customer Success Meeting with the Founders

Location: Paris, FR

Posted Date: 1/24/2025