IT Help Desk Coordinator

Job Description Job Description Robert Half is searching for Help Desk I to support a construction company based in Seattle, WA. This Help Desk candidate is responsible for supporting internal and external users and escalating support to associated teams. This position is a contract-to-hire opportunity (3 months) that is 100% onsite. Schedule: Monday – Friday (Core Business Hours) Location: Downtown Seattle Job Duties: Acts as a first level problem identification and resolution resource, including answering questions, providing advice, troubleshooting, and follow-up to assist users in solving computer, printer or data processing problems Logs help desk calls and assign to best qualified and available technician Manages IT Helpdesk tickets to ensure balanced workloads, escalation and closure Manages Seattle office security alarm system accounts Manages cell phone accounts, order new and replacement phones, data cards, satellite phone accounts and programing of phones Reviews invoices for accuracy and code to the appropriate GL code Assists IT Director with pulling reports from KACE Keeps IT Department database up to date, accurate and appropriate files up to date Maintains and track the items in the library Receives visitors to IT Department, determines nature of business, assist visitor or direct them to person that can assist them Answers the telephone and relays messages to the appropriate party Maintains toner inventory and recycling Collects and report printer meter page counts to vendors Manages shipping and receiving for IT related packages Assists with the creation of procedural documentation for the IT Department Performs routine typing, data processing, filing, or other routine clerical duties Performs other duties as assigned by the IT Director Ensures compliance with the Code of Ethics and Standards of Business Conduct. Responsible for practicing safe work standards and promoting an Incident and Injury Free (IIF) work environment as a condition of employment. 3 year of experience in a Help Desk or related role Knowledgeable in monitoring tickets through a ticketing system, phone, and email Experienced in general Active Directory and software licensing Skilled in utilizing and providing Microsoft Office 365 support Ability to provide detailed documentation and inventory management/asset tracking.

Location: Seattle, WA, US

Posted Date: 1/30/2025