Guest Relation Manager

A Guest Relations Manager ensures that guests feel welcome and have a pleasant stay at the establishment. This role involves greeting clients, coordinating check-ins, and informing guests about the hotel’s facilities. The ultimate goal is to make guests feel at home and ensure they have a memorable experience. Here are some key responsibilities and duties typically associated with this role: Responsibilities: Greet Guests: Welcome guests upon arrival and ensure a smooth check-in process. Customer Service: Provide upscale, professional, and high-class guest service experiences throughout their stay. Complaint Resolution: Address and resolve guest complaints in a timely and professional manner. Team Management: Oversee the guest relations team, including Receptionists and Concierges, to ensure excellent customer service. Guest Satisfaction: Develop and implement strategies to achieve higher levels of guest satisfaction. Feedback Management: Review and respond to feedback from guests in person, online, or through comment cards. Coordination: Coordinate with housekeeping, maintenance, and restaurant teams to meet guest needs. Information Provision: Provide guests with information about the hotel’s facilities, services, and local attractions. Special Services: Organize special services for guests such as room upgrades, transportation, or reservations. Knowledge Maintenance: Maintain a detailed knowledge of the hotel’s services, room types, prices, and policies. Skills and Qualifications: Communication Skills: Excellent verbal and written communication skills. Customer Service Orientation: Strong focus on providing exceptional customer service. Problem-Solving Skills: Ability to handle and resolve complaints effectively. Leadership Skills: Experience in managing a team and ensuring high performance. Attention to Detail: Keen attention to detail to ensure guest satisfaction. Hospitality Experience: Previous experience in the hospitality industry is often preferred. Previous experience in Hilton as a Guest relation manager/Assistant. Previous experience in 5-star hotels or 4-star hotels (minimum 3 years). Language: Italian: professional proficiency English: professional proficiency Other language: preferable Seniority level Associate Employment type Full-time Job function Customer Service Industries Hospitality J-18808-Ljbffr

Location: santa-teresa-gallura, IT

Posted Date: 1/31/2025