Customer Support Coordinator

Direct message the job poster from Wiz-Team HR Manager / HR Business Partner / HR Expert Created in 2012, Wiz-Team delivers cutting-edge technology and support services to the world’s greatest events across sport, institutions, hospitality, and entertainment. With events in our DNA, we are a privately-owned, growing and thriving international company staffed by experienced event professionals who share a collective passion for transforming how the event industry uses technology to deliver complex events. We benefit from a global network of developers, strategic partners, and Wiz-Team ambassadors. For our office in Torino, we are looking for a: CUSTOMER SUPPORT COORDINATOR Reporting to the Customer Support Lead, your main responsibility will be to deliver a positive customer experience by promptly and effectively addressing inquiries and resolving issues in alignment with our Customer Service Processes. You will play a pivotal role in triaging support requests, facilitating clear communication with all stakeholders, and managing expectations regarding response times and deadlines. Responsibilities: Sort the support requests according to Wiz-Team’s Customer Service Processes Diagnose and troubleshoot customer problems, escalating more complex issues to higher support tiers. Maintain in-depth knowledge of the software to provide accurate guidance. Ensure clear communication with all stakeholders to manage expectations Adhere to service-level agreements (SLAs) and ensure customer satisfaction metrics are met. Provide on-site event operations support and oversight (as required) Requirements: University degree in Business, Event Management or other related fields Prior experience in a technical customer support / customer relations role Prior experience in ticket management tool such as Jira or ServiceNow Strong affinity for technology, data management, solution-design, and event delivery Excellent communication, collaboration and influencing skills Occasional after-hours availability (weekends & evenings / nights) may be required for event specific support Occasional travel for on-site support Languages: English, Italian and other languages are a plus What we offer: A multi-cultural, solid company with high growth potential A small, creative Engineering/Tech team who love to collaborate and teamwork Opportunities for skills development alongside company growth Regular social events, and team building activities. Nerf guns skills are a must Casual dress code, flexible hours and hybrid working policy Free refreshments in the office Ticket Restaurants Fancy office location in Torino (Italy) If you are passionate about what you do, eager to learn new technologies and industries, and enjoy working in a collaborative team, we may be a great match Do not hesitate and apply to this role We look forward to meeting you Seniority level Entry level Employment type Full-time Job function Customer Service Industries Events Services, Technology, Information and Media, and IT Services and IT Consulting J-18808-Ljbffr

Location: provincia-di-torino, IT

Posted Date: 2/3/2025