Deputy Outlet Manager - Casa Brera

Description Part of the Luxury Group of Marriott International, Casa Brera is currently recruiting Deputy Outlet Managers to join the pre-opening team made of modern and authentic hospitality professionals. Reporting to the F&B Outlets Manager, the ideal candidate has a 360° understanding of luxury lifestyle hospitality and national and international experience in leading and training teams, promoting, and organizing events as well as a keen interest in profit & loss and stock control. Main Responsibilities: Overseeing the F&B operations in the outlet. Leading the F&B team, managing the daily operations of the outlet. Applying Standard Operating Procedures and company guidelines. Managing function's controllable expenses to achieve or exceed budgeted goals. We look for people who love to create memorable experiences around food & beverage and to leave a mark on their team. This is a full-time position, 5 days a week with 2 days off. The starting date is estimated in July. About Us Casa Brera is an unexpected gateway in the heart of Brera set to open its doors in autumn 2024. Reinterpreted by Studio Urquiola, Casa Brera features 116 sophisticated guestrooms including 15 suites and the Milanese Suite. Hidden behind a rationalist façade, you will find a world of international elegance, transcending the traditional hotel experience. A Culinary hub, here flavors and sounds from different places seamlessly interlace. Odachi showcases authentic Japanese cuisine in a cosmopolitan setting while those looking for a truly Italian experience can indulge at Scena by Michelin star Chef Andrea Berton. “Living” is a welcoming space for guests to socialize over aperitivo and Milanese light bites. By night, the rooftop’s sky bar transforms into an unmissable destination, with a pool and lounge areas providing the perfect spot to soak up the energy and skyline of the city. Join Casa Brera, the new place to be in Milan, where an authentic and modern team crafts unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere. The Impact You’ll Make We believe our Associates are the foundation of our organization that allows us to breathe life into our strategy and continue our industry leadership in the F&B space. As part of this foundation, you will lead a concept and create unique guest experiences that draw hotel guests and patrons from the surrounding community. You’ll work closely with a team of inspiring professionals and mentor F&B enthusiastic and passionate team members, setting the standard for the highest luxury service, creatively positioning the outlet in the local market, and driving topline and customer growth. What You’ll Do Managing Day-to-Day Operations: Supervises and manages employees and all day-to-day operations of the hotel outlet. Understands employee positions well enough to perform duties in employees' absence. Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. Reviews staffing and schedules with the outlets supervisors to ensure that guest service, operational needs, and financial objectives are met. Support the management in planning, organizing and promoting events on-property. Be responsible for stock control, inventory, orders and stockrooms operations in conjunction with Purchasing department. Leading Food and Beverage Team: Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors in line with Marriott and brand values. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills in line With Marriott. Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands-on management. Ensures compliance with all applicable laws and regulations. Establishes guidelines so employees understand expectations and parameters. Ensuring Exceptional Customer Service: Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. Handles guest problems and complaints and record them into the property internal system. Ensures corrective action is taken to continuously improve service results. What You’ll Need: 2-4 years’ experience in the food and beverage, ideally within the hospitality luxury lifestyle industry. Fluent English and at least intermediate Italian. Can-do attitude and willing to go the extra-mile. Solid experience in managing and training teams. Knowledge of HACCP policies and procedures. A warm, people-oriented demeanor and a team-player attitude. A safety-first approach. What We Offer: A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent. Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. World class training and development programs tailored to enhancing your skills and help you grow within the Marriott family. Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide. You’re Welcomed Here Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott J-18808-Ljbffr

Location: provincia-di-milano, IT

Posted Date: 2/4/2025