IT Vendor Coordinator (Pharmaceutical Sector)

Omega CRM Consulting is looking for a IT Vendor Coordinator that would like to collaborate with one of the top 15 global pharmaceutical companies. You will analyze trends in support issues, address root causes with tactical solutions, and align vendor activities with internal operational objectives. Your strategic contributions will involve developing long-term vendor management strategies that reflect organizational priorities and ensuring continuous improvement in vendor performance. By leveraging data analytics, you will optimize processes and provide actionable insights to IT leadership, guiding future vendor engagements and enhancing overall service delivery. Service Requirements Proven experience in senior stakeholder and customer service. Track record of consistent ownership and result delivery. Strategic thinker and motivator, highly creative, and able to take ownership. Excellent spoken and written English. Experience Develop and maintain strong partnerships with vendors to foster collaboration. Facilitate communication between internal teams and vendors to align goals and expectations. Monitor compliance with contract terms and SLAs, addressing deviations promptly. Onboarding of new applications with vendors Collaborate with vendors to resolve incidents and minimize downtime. Identify trends in support issues and address root causes with tactical solutions. Conduct performance reviews with vendors to ensure continuous improvement. Align vendor support activities with internal operational goals. Develop long-term vendor management strategies aligned with organizational objectives. Provide strategic insights to IT leadership regarding vendor performance and future engagements. Monitor vendor expenses and identify opportunities for cost savings without compromising service quality. Conduct financial analysis to justify vendor costs and investments. Track and report ROI for vendor partnerships and support initiatives. Use data analytics to identify trends, improve vendor performance, and optimize support processes. Support strategic decisions by providing actionable insights from vendor performance data. WHAT DO WE OFFER Permanent contract. Flexible Schedule. We make it easy. Balance your professional and personal life. Trainings & Certifications. Improve your skills and get the official certificate from our main partners. Home Office. Flexible retribution (public transport ticket, Ticket restaurant, etc) Health insurance. OMEGA in action. Our commitment to a better society is not just an intention. About us We are a digital global company whose mission is to accelerate the business experience (BX) of its customers. In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer OmnichannelExperiences in fields such as CustomerServices, eCommerce, Analytics or Marketing. We target companies from different fields such as: Retail, LifeandSciences, Manufacturing but also Education, NonProfit, NGO etc. We are one of the top 3 partners of Salesforce in Europe. Our team is composed of more than 550 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what it does. Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning, Salesforce Consulting Partner. Our priority is the well-being of the team. We foster a collaborative culture, involved and supported by our company values: Talent, flexibility, commitment and innovation. We bring them to everything we do. TogetherWeGrow

Location: es, ES

Posted Date: 2/5/2025