Cards Operations Expert

At ING we are looking for Cards Operations Expert Your role and work environment: We are looking for a talented and enthusiastic Cards Operations Expert to join our dynamic team and help us transform the way we serve our customers. As part of our team, you’ll play a key role in developing and managing operational processes for Cards, ATMs, and Cashback services. Your focus will be on ensuring an exceptional end-to-end customer journey by enhancing operational efficiency and supporting business tribes to innovate and optimize. Operating in an Agile environment, our mission is simple yet bold: "Challenge and innovate our processes, anticipate solutions, and deliver the best possible experience to our customers." Your key responsibilities: As an Expert in Cards Operations Team, you will: 1. Oversee and enhance operational processes related to Cards. 2. Maintain a thorough understanding of the card opening process, ensuring accuracy and minimizing errors. 3. Stay ahead of regulatory changes to ensure compliance in card-related operations. 4. Implement robust controls to safeguard against risks and uphold process integrity. 5. Deliver outstanding customer service, proactively addressing inquiries and resolving issues for both internal and external stakeholders. 6. Collaborate with departments like Retail, Compliance, Risk, and Technology to tackle challenges together. 7. Foster a positive and collaborative team environment. 8. Work with our Amsterdam Head Office on new card designs and supplier contract reviews. 9. Utilize PowerBI to manage and monitor transaction data, maintaining key operational dashboards. 10. Evaluate service providers to ensure they meet quality standards and SLAs. 11. Create insightful reports, leveraging data to drive improvements in customer satisfaction and cost efficiency. 12. Represent the team in English-speaking, international settings, leading projects and discussions effectively. 13. Ensure swift resolution of customer incidents within agreed SLAs, minimizing impact on the customer experience. What are we looking for? Are you the perfect fit? Here’s what we value most: • A proactive attitude: You take on challenges and see them through to success. • A team player: You listen, collaborate, and inspire others to achieve shared goals. • A problem solver: You bring innovative ideas to life in a fast-changing environment. • A customer-first mindset: You are committed to excellence in every interaction. Key Qualifications: • University degree. • Fluency in English and Spanish • Strong analytical skills and attention to detail. • At least 2 years of experience in financial card processes. • Proficiency in Excel, PowerPoint and PowerBI. • Eagerness to learn and adapt in a dynamic setting. • Responsibility, decisiveness, and a commitment to quality. What do we offer? The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details. Check out what is waiting for you Be flexible my friend. Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing. Restaurant card. So that thinking about what to have for lunch doesn’t take up your time or your cravings. Our house will be your home. In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more Health insurance. For you and all your family (spouse/partner and children). Life insurance. We help you protect what matters most to you. Flexible remuneration. In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids… Free company shuttle. It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably. Banking benefits. Special loans with more beneficial conditions. Special mortgage conditions after 6 months working at the bank. And you can benefit from our pension plan after 1 month with us More vitality and more belonging 360º care of the employee (physical, mental, social connection & purpose). Physiotherapy service on site. Runners club with your own trainer. Clinics with professional, world-class athletes. Gympass service. Employee Networks: Rainbow Lions (LGBTQI) & Leonas. Get to know Us We are a team of more than 1600 people sharing one idea: doing our bit in helping our clients create a better future for themselves , by providing them with the tools they need to get where they want to go. A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies . And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries. We are proud to have a diverse team and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society. And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey. Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you

Location: es, ES

Posted Date: 2/5/2025