Customer Service Manager

Job Title: Customer Service Manager Exciting Opportunity: Join Us at the Forefront of Innovative Change Are you ready to be part of a transformative journey with a company on the brink of strategic evolution? We are a dynamic organization poised to revolutionize a groundbreaking product area that is reshaping the global market and driving exponential growth. As we prepare for exciting developments ahead, we’re seeking a Customer Service Manager who is passionate about delivering unparalleled customer experiences and supporting our ambitious goals. Role Summary: As the Customer Service Manager, you will be the driving force behind our commitment to achieving the highest levels of customer satisfaction. You will oversee the ordering process and after-sales service, while working closely with our vibrant Sales team to ensure seamless execution from order to delivery. Your collaborative spirit will connect various teams including Sales, CRM, Finance, and Global Operations, all united in a quest for excellence in service while navigating a period of 100% growth. Key Responsibilities: Customer Engagement & Order Fulfillment: Oversee order processing across indirect markets and select direct accounts, ensuring accuracy and compliance with distribution agreements. Seamless Order Management: Confirm and input purchase orders, ensuring they meet currency and condition requirements, and proactively resolve any discrepancies. Elevate Customer Experience: Craft tailored strategies for assigned accounts, enhancing the customer journey and fostering lasting relationships. Process Improvement Champion: Identify root causes of operational challenges and drive cross-functional enhancements to streamline processes. Growth Strategy Development: Collaborate in creating a growth strategy that balances financial success with exceptional customer satisfaction. Sales Dashboard Management: Assist in maintaining accurate sales dashboards and reconcile booking reports with finance to track performance effectively. Required Attributes: Exceptional Communication Skills: Proficient in English and fluent in either Spanish or Italian; knowledge of Arabic or French is a plus. Experience: Minimum of 7-10 years in Customer Service or Sales Operations, with the ability to process 60 orders monthly as we continue to grow. Global Shipping Knowledge: Familiarity with international shipping documentation and logistics software, along with experience in Medical Device lot tracking. Organizational Excellence: Strong leadership skills, with a focus on autonomy and timely responses to inquiries. Analytical Mindset: Adept at identifying opportunities for business growth with a solution-oriented approach. Detail-Oriented: Methodical and attentive to ensure accuracy in every detail of the process. Core Values: We embrace values that shape our culture and drive our success. In this role, embodying Audacity to creatively exceed expectations and Grit to challenge the status quo while relentlessly pursuing our objectives will be essential. This is not just a job; it’s an invitation to be part of a thrilling journey at a company ready to disrupt the market. If you’re excited about making an impact and helping us scale new heights, we want to hear from you

Location: es, ES

Posted Date: 2/5/2025